Windy Velazquez
Columbus,OH
Summary
Proven leader in enhancing customer experiences, demonstrated at Bjs Wholesales Club by fostering team collaboration and implementing service improvements. Skilled in relationship building and problem resolution, I excel in fast-paced environments, driving satisfaction and sales. Expertise in transaction processing and member account management ensures operational excellence and financial accuracy, contributing to significant customer loyalty and business growth.
Overview
17
17
years of professional experience
Work History
Member Services Team Member
Bjs Wholesales Club
03.2023 - 01.2025
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Shift Leader
Clean Juice
01.2020 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Famous Footwear
01.2013 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Payless Shoes
03.2008 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Radio Broadcasting - Communications
Columbus Broadcasting
Columbus, OH Skills
- Customer service
- Relationship building
- Service upselling
- Product sales
- Product recommendations
- Transaction processing
- Payment processing
- Member account management
- Membership renewals
- Calm under pressure
- Problem resolution
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Member Services Team Member
Bjs Wholesales Club
03.2023 - 01.2025
Shift Leader
Clean Juice
01.2020 - 01.2025
Assistant Manager
Famous Footwear
01.2013 - 12.2019
Assistant Manager
Payless Shoes
03.2008 - 01.2013
Radio Broadcasting - Communications
Columbus Broadcasting
Similar Profiles
Journey SoteloJourney Sotelo
Front End Cashier at Bjs Wholesales ClubFront End Cashier at Bjs Wholesales Club
Luis Najarro LopezLuis Najarro Lopez
Cashier/Self Checkout Cashier at Bjs Wholesales ClubCashier/Self Checkout Cashier at Bjs Wholesales Club
Jonathan JesuinoJonathan Jesuino
Tire Technician Manager at Bjs Wholesales ClubTire Technician Manager at Bjs Wholesales Club