Windy Watson

• School Bus Driver Instructor. Train transportation department.
• Coordinate and schedule training classes for new employees.
• Create, maintain, and update curriculum, lesson plans and reference materials.
• Responsible for student evaluations course evaluations.
• Maintain records of all employees to ensure their credentials are up to date and in compliance.
• Ensure safety protocols are being followed.
• Inspect Bus and report any malfunctions issues with mechanics.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Transport passengers safely along prescribed routes according to tight schedules.
• Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
• Assist in emergency preparedness drills, demonstrating appropriate evacuation procedures to students
• Adhered to scheduled routes and accomplish timely drop-offs and pick-ups to comply with preset route criteria.
• Communicate information to parents to promote good communication and transparency.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.

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• Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
• Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
• Solved last-minute challenges, maintaining poise and ensuring day proceeded smoothly.
• Coordinated with vendors in securing necessary supplies and services for wedding.
• Coordinate delivery routes.
• Present bills and receipts and collect payments for goods delivered or loaded.
• Verify the contents of inventory loads against shipping papers.
• collect file receipts and money received from deliveries.
• Customer support to report delays, accidents, or other traffic and transportation situations
• Set up and inspect for proper presentation.
• Training new employees.
• Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
• Oversaw setup and breakdown of wedding decorations and supplies.
• Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
• Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
• Developed comprehensive checklists for each stage of the planning process ensuring no detail was overlooked.

• Network Technician responsibilities monitor the network for outages.
• Identify and repair any Fiber network issues.
• Provided tier 2 support for Fiber field Technicians installing new service or repairing existing service for Voice, Video or Data Customers.
• Tier 2 support for Fiber Customer Support Analyst.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• Analyze network data
• Document network support activities.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Analyze and Identify the causes of networking problems, using diagnostic testing software and equipment.
• Troubleshoot network or connectivity problems
• Provide help desk requests and resolutions.
• Maintain logs of network activity.
• Test repaired items to ensure proper operation.
• Train users in procedures related to network applications, software, or related systems.
• Promoted a safe working environment by adhering to industry best practices, safety regulations, and company policies during all tasks involving fiber optics technology.
• Contributed to project success by assisting in the planning, installation, and commissioning of new fiber optic networks.

• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Identify the causes of networking problems, using diagnostic testing software and equipment..
• Troubleshot problems with software, hardware and network connectivity problems for users.
• Install network software, including security or firewall software..
• Document help desk requests and resolutions.
• Test repaired items to ensure proper operation.
• Identified trends in client requests and helped management get ahead of ongoing problems.
• Implemented improvements to existing workflows by identifying inefficiencies and proposing actionable solutions.
• Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.

• Performed root cause analysis on company missed Fiber service installations and repair appointments.
• Created daily weekly and monthly reports.
• Facilitated weekly meetings with all department Managers to discuss and implement ways to improve Fios Fiber customer installations and repairs.
• Created new processes and procedures.
• Streamlined office processes by implementing new filing systems and organizational strategies.
• Enhanced team efficiency by coordinating schedules, meetings, and travel arrangements for senior staff members.
• Boosted productivity levels with the development of standardized templates for common reports, presentations, and other documentation needs.
• Served as liaison between departments during mergers and acquisitions, ensuring seamless integration of personnel and processes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Dispatcher for the Fiber Field technician’s installations and service repairs.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Prepare daily work and run schedules.
• Arrange for necessary repairs to restore service and schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

• Call center information wireless phone operator.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Select materials needed to complete work assignments.
• Maintain logs of activities and completed work.
• Locate and correct data entry errors, or report them to supervisors.