WINDY S. SILVER
Mount Pleasant,SC
Summary
Achievements include regularly exceeding sales, service and customer acquisition quotas. Dedicated to expanding reach and gross sales with good networking and account servicing skills. Superior work ethic with an adaptable approach. Focused Project Management Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in implementation and design, functional and technical requirements, customer service and process improvements.
Overview
20
20
years of professional experience
Work History
Direct Sales Consultant (Remote)
Beautycounter
Santa Monica, CA
01.2024 - Current
- Recruited, trained, mentored, and coached team members to ensure success in achieving their goals.
- Propelled personal business growth to the top 1% within the field
- Promoted public awareness of mission through outreach, advocacy and online presence.
- Developed and implemented sales strategies to increase customer base.
- Maintained up-to-date knowledge of company's products and services.
- Responded promptly to customer inquiries and requests for information.
Independent Advocate (Remote)
Green Compass
Wilmington, NC
07.2022 - Current
- Advised customers on product features and benefits based on their needs and requirements.
- Followed up with existing customers regularly through calls, texts, and social media to build relationships and encourage repeat business.
- Created innovative ideas for promotions that drove customer engagement.
- Attended seminars and workshops related to direct sales industry trends and best practices.
Senior Project Manager (Remote W/Travel)
Periscope Holdings, Inc.
Austin, TX
01.2015 - 01.2017
- Managed multiple SaaS implementations for State and Local government clients’ procurement software upgrades, including multiple legacy upgrades
- Lead training for new functionality and features for existing users
- Facilitated change management for business processes affected by new and/or retired system functionality
- Assisted in the development of standard processes and procedures for remote upgrades, both internally hosted and client hosted.
Senior Program Director
Your Conference Connection (YCC)
Wilmington, NC
01.2014 - 01.2015
- Directly work with clients in association management, strategic planning, technology, logistics and event planning
- Deputy Executive Director for a large not-for-profit financial association, assisting the Executive Director (ED) on a daily basis and supporting the Board of Directors (BOD) as needed in all association management tasks
- Manage the association’s office support staff and special projects as directed by the ED and BOD
- Project Lead for transitioning to and implementing a new Association Management System (AMS)
- Successfully secured sponsors for the client’s annual conference, exceeding the budgeted goal by $12,500
- Developed and documented the membership renewal, membership categories, and calendar year transition plans.
Senior Manager – Business Analyst
DRT Strategies, Inc.
Arlington, VA
01.2012 - 01.2013
- Task Order Lead for analyzing and documenting requirements for the Food and Drug Administration (FDA) Office of Criminal Investigation (OCI)’s new case management system
- Lead market analysis of internal, external, and custom systems for FDA OCI’s case management system
- Project Management Transition Planning for $100M FDA Information Technology (IT) Contract Procurement
- Documented USDA CCSC reports, process, and provided analysis for business process improvement
- Responsible for USDA IAS system documentation, strategic IT investment and business process improvement.
Senior Manager - Delivery Manager
DRT Strategies, Inc.
01.2011 - 01.2012
- Successfully grew an audit review team by 180% in 11 months with a targeted revenue for 2012 of $2.3 million
- Managed a team of 20+ highly skilled professional contractors for a large financial services engagement
- Senior relationship manager with a leading financial services consulting firm, directing a team of 18 reports across three commercial engagements
- Assisted in the establishment of work with multiple global investment banks requiring coordination with banking executives, federal regulators, and independent consultants to execute a financial instrument review
- Assisted in development, implementation and management of a multi-faceted IT platform accessed by over 200 reviewers, based on federal regulatory guidelines and private sector management functionality.
Manager – Project Manager and Business Process Management (BPM) Deployment Lead
DRT Strategies, Inc.
01.2008 - 01.2011
- Successfully deployed USAID’s Global Acquisition and Assistance System (GLASS) as a pilot program in Washington D.C, Latin America, the Caribbean, Europe and Eurasia, assisted in additional deployments for Missions in Africa, Asia and the Middle East
- Facilitated the effort to acquire a Grants Management System (GMS) as well as define requirements for the system by completing extensive market analysis of internal and external users for USDA’s Office of Advocacy and Outreach (OAO)
- Provided business process analysis supporting policy and process definition, and delivered guidance on the OAO communication strategy
- Analyzed user needs, provided expert opinion in regards to business process reengineering strategy, conducted studies with potential costs and benefits to support USAID’S management, organizational, business process improvement efforts
- Engaged functional and technical expertise in the areas of release and requirements management, comprehensive issue management, oversight and support of the functional, technical, and data migration teams, deliverable review process management, and deployment readiness review coordination.
Manager - Federal Practice
Accenture, LLP
Washington, DC
01.2007 - 01.2008
- Managed seven different government agencies during the implementation for GSA SmartPay 2 Master Contract
- Oversaw the design phase, ensured all business and system requirements were properly supported for Department of Homeland Security (DHS) US-VISIT project to upgrade the systems supporting the US borders
- Worked directly with USPS Stakeholders as the Requirements Manager, led a team of 10, analyzed functional requirements to identify potential gaps and additions, maintained the existing requirements narrative document, requirements traceability matrix, and reviewed requirements with business and IT customers for feedback.
Consultant - Federal Practice
Accenture, LLP
01.2004 - 01.2007
- Delivery Manager for IRS’s ITIN RTS Release 1.1, a web application that replaced and partially automated a paper based system for processing Individual Taxpayer Identification Number (ITIN) applications in addition to adhering to the new timeline for processing these applications as set forth by new tax legislation
- Delivered the release on time and on budget, while managing a team of 50+ that supported the operations and maintenance of ITIN RTS
- Analyst – Federal Practice; 2001-2004
- Served as a designer, lead designer and Functional Lead for the ITIN RTS project
- Team lead for the TSA HR Services Backlog engagement, managed day-to-day activities for Inflow, Outgoing and Incoming Mail, and (Official Personal Folder) OPF Request team consisting of 20 contractors.
Education
MBA - Business Administration And Management
Georgetown University
Washington, DC05-2014
BBA - Management Information Systems
University of Georgia
Athens, GA05-2001
Skills
- Relationship Building
- Sales Processes
- Retention Strategies
- Timelines And Milestones
- Project Scope Analysis
- Client Communications
- Database Entry
- Schedule Oversight
- Project Lifecycle
- Systems Implementation
- Team Management
- Multiple Priorities Management
- Functional & Business Requirements
Certification & Clearance
- Project Management Professional (PMP), 2010-2016
- Secret, 2009-2013
Affiliations
Communication Director, JBE One (PTO) Executive Board, James B. Edwards Elementary 2023 - present
- Responsible for all social media platforms
- Content creation for social media, events, fundraisers and newsletters
- Coordination across all communication channels
Social Media, Wolfpack Tiny Dazzle Prep, Pack Athletics 2023-present,
- Content creation and social media platforms, document the season and share celebrations/awards.
Historian, Mount Pleasant Cotillion Board, 2019-present
- Responsible for sharing the history of the organization founded in 1966
- Social media platforms, content creation, and housing historic documents and pictures.
- Event planning and sourcing
FemCity Charleston 2016-2019
• Membership Chair; 2017-2019
Junior League of Wilmington, 2014 – 2015
Washington Ballet, Balletomane Circle, 2011 - 2014
• Jete Society, Young Professionals; 2007-2013
Junior League of Washington, 2007 – 2013
• Web & Technology Chair; 2009-2010
2006 Leukemia and Lymphoma Society (LLS) National Capital Area (NCA) Woman of the Year
• Raised $82,000 in a ten week campaign for blood cancer research, Second runner-up nationally out of 50+ LLS chapters competing
• Youngest NCA Woman of the Year and first non-executive level woman to win Woman of the Year in the NCA
Fashion for Paws, benefits the Washington Humane Society (WHS), 2007 – 2013
• Facilitated the creation of the inaugural event; 2007
• Supervisory Board Member; 2007 - 2013
• Fundraising Model, $60,000; 2007 - 2013
• Executive Host Committee, Co-Chair; 2009 – 2010
• Fundraising Chair; 2011
• Raised over $2M+ since its inception in 2007, it is now the WHS’s largest fundraiser
The Madison, exclusive philanthropic women’s organization supporting local non-profit orgs, 2007 – 2012
• Board Member and External Events Chair ; 2008
Capital Rowing Club, Competitive Women’s Team, 2007 – 2010
• Board Member and Development Director; 2008 - 2010
Alzheimer’s Association Blondes vs. Brunettes Annual Flag Football Game, 2005 – 2011
• Board Member and Alumni Chair; 2011
References
References available upon request.
Timeline
Direct Sales Consultant (Remote)
Beautycounter
01.2024 - Current
Independent Advocate (Remote)
Green Compass
07.2022 - Current
Senior Project Manager (Remote W/Travel)
Periscope Holdings, Inc.
01.2015 - 01.2017
Senior Program Director
Your Conference Connection (YCC)
01.2014 - 01.2015
Senior Manager – Business Analyst
DRT Strategies, Inc.
01.2012 - 01.2013
Senior Manager - Delivery Manager
DRT Strategies, Inc.
01.2011 - 01.2012
Manager – Project Manager and Business Process Management (BPM) Deployment Lead
DRT Strategies, Inc.
01.2008 - 01.2011
Manager - Federal Practice
Accenture, LLP
01.2007 - 01.2008
Consultant - Federal Practice
Accenture, LLP
01.2004 - 01.2007
MBA - Business Administration And Management
Georgetown University
BBA - Management Information Systems
University of Georgia
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