Windy Smith
West Jordan,UT
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying Seller Performance needs to develop and deliver creative solutions.
Overview
15
15
years of professional experience
Work History
Seller Performance - Team Lead
Walmart E-commerce
Draper, US
11.2020 - Current
- Investigating and Actioning weekly Seller Intellectual Property, Compliance, and Offensive violations.
- Assisted sellers with appeals and resolved seller suspension issues in a timely manner.
- Developed Standard Operating Procedure for working appeal cases
- Provided guidance, direction, and training to China agents on Seller performance case procedures.
- Conducted regular case audits of all documentation related to quality assurance on China and US agent Seller Performance cases.
- Assisted with Powerpoint presentations
- Assisted with Legal escalations. Performing scrubs on seller account items.
- Scrubbing site for circumvention, Reviewing seller catalogs for circumvention and compliance
- Compiling data, ensuring accuracy of data; analyzing data and comparing with the current trends and metrics for the team.
Store Manager
American Retail Services
Salt Lake City, US
07.2009 - 10.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Skills
- Friendly and Personable
- Revenue and Sales Projections
- Customer Engagement
- Inventory Management
- Competitor Analysis
- Upselling
References
References available upon request.
Timeline
Seller Performance - Team Lead
Walmart E-commerce
11.2020 - Current
Store Manager
American Retail Services
07.2009 - 10.2020
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