Winferd Lee Jones
Pocola,Oklahoma
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
General Manager , Finance & Insurance Manager / Director and General Sales Manager
Riverside Autoplex
Poteau, OK
01.2018 - Current
- Present and negotiate warranties, GAP insurance
- Establish lender with best possible rates to dealership and customer
- Evaluate lender network to make changes to benefit dealership
- Work with administration department to finalize funding and paperwork accuracy
- Met goals as set by General Manager and Owner
- Submit and Claim all rebates pertaining to New Vehicle Sale (Ford Motor Company)
- Oversee all Rebate Schedules and Claims
- Oversee all operations of every sale from initial contact with customer to funding
- Complete extensive paperwork in timely manner
- Motivate and coach salesmen to increase individual performance and set goals
- Determine areas of improvement for cost control & initiate changes
- Recruit & hire sales professionals
- Maintain current knowledge of laws and rules regarding state contract compliance
- Forecasted trends and recommended improvements based on financial risk analyses.
- Performed training with new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability
- Developed and maintained relationships with customers and suppliers through account development
- Managed Fixed Operations with more than 25 employees
- Increased Sales by more than 15%
General Manager and General Sales Manager
Orr Auto Park, Orr
Fort Smith, AR
10.2016 - 01.2018
- Complete extensive paperwork in timely manner
- Motivate and coach salesmen to increase individual performance and set goals
- Determine areas of improvement for cost control & initiate changes
- Recruit & hire sales professionals
- Oversee inventory management
- Maintain current knowledge of laws and rules regarding contract compliance
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and implemented comprehensive salesperson training program.
- Upheld company policies and implemented standards fairly.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained extensive knowledge of company products and services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed and strengthened high-performance sales team.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Finance & Insurance Manager
Orr Chevrolet
Fort Smith, AR
10.2016 - 01.2018
- Managed more than 40 Lender profiles
- Acquire approval for financing
- Present and negotiate warranties, GAP insurance
- Establish lender with best possible rates to dealership and customer
- Evaluate lender network to make changes to benefit dealership
- Work with administration department to finalize funding and paperwork accuracy
- Meet goals as set by General Manager and Owner
- Salesman, Orr Chevrolet Cadillac
- Communicate with customers to best determine how to meet their need
- Work with Sales Managers to reach agreement on sales price with customer
- Set and meet monthly sales goals
- Follow up on any need presented by company after initial sale
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Managed regular finance tracking for numerous branch offices and headquarters expenses.
- Reviewed documentation and identified financial discrepancies where applicable.
Sales Manager
Black Oak Distribution
Pocola, OK
06.2014 - 04.2016
- Promote more than 40 products, and manage and develop services within Oil and Gas Industry
- Manage existing client base
- Present customer proposals
- Give presentations on products
- Travel to meet customers and coach sales staff
- Follow up on leads for potential new business
- Determine and monitor marketing strategies in oil/gas industries
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Evaluated performance against goals and implemented appropriate development plans.
- Communicated product quality and market comparisons by creating sales presentations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Managed accounts to retain existing relationships and grow share of business.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Sales Manager, Equipment Finance & Lease Manager
Lift Truck Service Center
Van Buren, AR
06.2002 - 06.2014
- Manage over 100 existing customers
- Travel in designated territory to meet existing clients needs and recruit new clients
- Build and maintain customer relationships
- Set and achieve sales targets
- Prepare weekly reports of meetings with customers and potential customers for
- Regional Manager and owners
- Work with other departments to develop strategies to increase sales and reduce cost of labor
- Present and negotiate Lease options with new and existing clients
- Establish lender with best possible rates to dealership and customer
- Evaluate lender network to make changes to benefit dealership
- Work with administration department to finalize funding and paperwork accuracy
- Motivate and coach salesmen to increase individual performance and set goals
- Determine areas of improvement for cost control & initiate changes
- Recruit & hire sales professionals
- Maintain current knowledge of laws and rules regarding state contract compliance
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Established and cultivated solid business relationships with new or existing customers
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Prepared sales presentations for clients showing success and credibility of products
- Compiled and analyzed data to determine approaches to improve sales and performance
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Lead / Teach Forklift Operator
Lift Truck Service Center
Van Buren, AR
04.2008 - 06.2014
- Performed material handling equipment operator trainer certification classes
- Present customers with preventative maintenance programs
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with strong work ethic.
- Passionate about learning and committed to continual improvement.
Customer Service Representative, Safety Manager
Lift Truck Service Center
Van Buren, AR
06.2008 - 06.2014
- Responsible for building and maintaining customer relations (both new and existing client base
- Worked with new and existing clients to implement preventative maintenance programs
- Responsible for forming forklift operator safety training programs for new and existing clients
- Parts &, Manage inventory of 200,000 parts
- Collaborate with other store locations to optimize parts salesmen
- Promote OEM parts for each brand of equipment sold
- Work directly with service department to expedite time management for each job
- Managed parts accounts receivable
- Conducted annual inventory counts
Asst Parts Manager
Liftruck Parts & Service, Van Buren
Van Buren, AR
08.1999 - 06.2002
- Promote over 100 OEM parts for each brand of equipment sold
- Work directly with service department to expedite time management for each job
- Managed parts accounts receivable
- Conducted annual inventory counts
- Partnered with managers to implement operational enhancements for paperwork processing
- Ordered parts for customers, repair shops, and service departments for use in material handling equipment
- Monitored and evaluated supplier performance to maintain quality of parts
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Provided timely, insightful and accurate reports to upper management
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts
- Rearranged parts department to better serve changing trends and keep workspaces organized
Outside Sales Manager
Delta Electric
Van Buren, AR
05.1996 - 08.1999
- Answered customer questions regarding products, prices, and availability
- Emphasized product features based on analysis of customers needs
- Competitively prospected new business in local and regional territories
- Actively participated in cold calling procedures
- Drafted sales proposals and completed contracts
- Planned and organized routes within territory to maximize efficiency and time in field
- Surpassed targeted sales goals by 10% each month
Education
Completion of Ford Motor Company Master Sales Management Certification - Selling Skills And Sales Operations
Henry Ford Academy
Dearborn, MI01.2020
Completion of Ford Motor Company Master F&I Management Certification - Finance
Henry Ford Academy
Dearborn, MI2019
Completion of F&I Management Base Certification with Ford Motor Credit - Finance
Henry Ford Academy
Dearborn, MI2018
Completion of Red Carpet Leasing Certification with Ford Motor Credit - Finance
Henry Ford Academy
Dearborn, MI2018
Completion of F&I Revenue Opportunities Certification with Ford Motor Credit -
Henry Ford Academy
Dearborn, MI2018
Completion of MOTiiV Finance & Insurance Academy - Finance And Insurance
MOTiiV
Dallas, TX11.2016
Completion of Nissan Sales Manager Training - Selling Skills And Sales Operations
Nissan Motor Company
Chicago Heights, IL05.2010
Completion of Linde Material Handling CSSR/Sales Manager Training -
Linde Material Handling Co
Summerville2010
Completion of Genie/Terex Sales - Selling Skills And Sales Operations
Genie/Terex
Memphis, TN2010
Completion of Clark Material Handling Sales Presentations - Selling Skills And Sales Operations
Clark Material Handling Co.
Atlanta, GA06.2010
Completion of OSHA Material Handling Management Trainer Certification -
OSHA
Chicago, IL2008
High School Diploma - undefined
Alma High School
1996
Skills
- Revenue Generation Results Oriented
- Sales Coaching Good Problem Solver
- Inventory Management Continuous Improvement
- Reliable & Accurate Money Handling Cross-Functional Team Leadership
- Customer Relationship Management(CRM) Strategic Planning
- Credit Analysis Lender Evaluation
- Customer Relations
- Funding Procedures
- Document Preparation
- Aftermarket Products
- Customer Proposals
- Customer Service and Assistance
- Dealership Management
- Local and State Regulations
- Insurance Knowledge
- Lending Partnership Development
- Regulatory Standards
- Lending Regulations
- Sales Pitch Development
- Upselling Skills
- Automotive Sales Experience
- Financial Approvals
- Deal Negotiations
- Product Penetration
- Paperwork Management
- Credit and Cash Payments
- Lender Relationships
- Loan Approval
- Persuasive Communication
- Lending Practices
- Insurance Products
- Experian Credinomics
- Regulatory Disclosure Preparation
- Performance Assessment and Improvement
- Networking and Partnership Development
- Microsoft Office
- Financial History Reviews
- Oral and Written Comprehension
- Verify Agreements
- Calculate Payments
- Applicant Counseling
- Payoff Planning
- Financial Planning Expertise
- Complete Loan Applications
- Manage Complaints
- Equifax Application Engine
- Analytical and Critical Thinking
- Fraud Prevention and Detection
- Financial Service Solutions
- Active Listening and Learning
Timeline
General Manager , Finance & Insurance Manager / Director and General Sales Manager
Riverside Autoplex
01.2018 - Current
Finance & Insurance Manager
Orr Chevrolet
10.2016 - 01.2018
General Manager and General Sales Manager
Orr Auto Park, Orr
10.2016 - 01.2018
Sales Manager
Black Oak Distribution
06.2014 - 04.2016
Customer Service Representative, Safety Manager
Lift Truck Service Center
06.2008 - 06.2014
Lead / Teach Forklift Operator
Lift Truck Service Center
04.2008 - 06.2014
Sales Manager, Equipment Finance & Lease Manager
Lift Truck Service Center
06.2002 - 06.2014
Asst Parts Manager
Liftruck Parts & Service, Van Buren
08.1999 - 06.2002
Outside Sales Manager
Delta Electric
05.1996 - 08.1999
Completion of Ford Motor Company Master Sales Management Certification - Selling Skills And Sales Operations
Henry Ford Academy
Completion of Ford Motor Company Master F&I Management Certification - Finance
Henry Ford Academy
Completion of F&I Management Base Certification with Ford Motor Credit - Finance
Henry Ford Academy
Completion of Red Carpet Leasing Certification with Ford Motor Credit - Finance
Henry Ford Academy
Completion of F&I Revenue Opportunities Certification with Ford Motor Credit -
Henry Ford Academy
Completion of MOTiiV Finance & Insurance Academy - Finance And Insurance
MOTiiV
Completion of Nissan Sales Manager Training - Selling Skills And Sales Operations
Nissan Motor Company
Completion of Linde Material Handling CSSR/Sales Manager Training -
Linde Material Handling Co
Completion of Genie/Terex Sales - Selling Skills And Sales Operations
Genie/Terex
Completion of Clark Material Handling Sales Presentations - Selling Skills And Sales Operations
Clark Material Handling Co.
Completion of OSHA Material Handling Management Trainer Certification -
OSHA
High School Diploma - undefined
Alma High School
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