Winfield Nguyen
Manitowoc,WI
Summary
Dedicated and results-driven professional with extensive experience in customer service, mentorship, and technical support. Known for strong active listening, problem-solving, and adaptability skills. Passionate about helping people, with a patient and empathetic approach. Enthusiastic about technology and its role in improving processes. Adept at managing stress and thriving in dynamic, high-pressure environments.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Manitowoc Public School District
Manitowoc, United States
08.2023 - Current
- Supported classroom instruction and provided individualized assistance to students
- Assisted teachers with lesson plans, behavior management, and administrative tasks
- Enhanced communication with students, teachers, and parents to foster a positive learning environment
- Developed adaptability and problem-solving skills by addressing diverse classroom needs.
Youth Mentor
ABLE RCO LLC
09.2018 - Current
- Provided one-on-one mentoring to youth, focusing on personal development and academic support
- Led group activities and workshops to develop social skills, teamwork, and leadership
- Improved communication and problem-solving abilities through personalized guidance and support
- Fostered empathy and patience while addressing the unique needs and challenges of young individuals.
Dental Assistant
Dr. David Nguyen
09.2016 - 08.2018
- Assisted in preparing patients for dental procedures, including taking medical histories and explaining treatments
- Managed patient records, appointments, and billing while maintaining a clean clinical environment
- Developed technical proficiency in dental procedures and effective patient interaction.
Restaurant Cashier/Server
Tensuke Market & Sushi Cafe
04.2013 - 06.2016
- Provided excellent customer service, including greeting guests, taking orders, and handling transactions
- Managed order entry and coordination with kitchen staff to ensure timely delivery of food and beverages
- Enhanced multitasking and attention to detail skills in a fast-paced dining environment.
Stocker
L'Occitane en Provence
12.2010 - 01.2012
- Managed inventory, organized merchandise, and created visually appealing store displays
- Monitored stock levels and maintained store organization, contributing to an improved shopping experience
- Strengthened organizational skills and attention to detail through efficient inventory management.
Grocery Associate
Valli Produce
05.2008 - 09.2010
- Assisted customers with product inquiries, resolved complaints, and handled transactions
- Managed stock, maintained store cleanliness, and created product displays to enhance customer appeal
- Developed strong customer service skills, organizational abilities, and teamwork.
Education
Associate of Arts - AA - Art/Art Studies, General
College of DuPage
07.2014
Skills
- Customer Service Excellence
- Active Listening
- Problem-Solving
- Empathetic Communication
- Patience and Empathy
- Compassionate Client Interaction
- Patient Care
- Technology Enthusiasm
- Tech-Savvy
- Process Improvement
- Adaptability and Stress Management
- Versatility
- Resilience
- Organizational and Teamwork Skills
- Effective Organization
- Team Collaboration
Timeline
Paraprofessional
Manitowoc Public School District
08.2023 - Current
Youth Mentor
ABLE RCO LLC
09.2018 - Current
Dental Assistant
Dr. David Nguyen
09.2016 - 08.2018
Restaurant Cashier/Server
Tensuke Market & Sushi Cafe
04.2013 - 06.2016
Stocker
L'Occitane en Provence
12.2010 - 01.2012
Grocery Associate
Valli Produce
05.2008 - 09.2010
Associate of Arts - AA - Art/Art Studies, General
College of DuPage
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