Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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WINFORD GEORGE JR

Arlington,TX

Summary

Experienced with loan processing and client support in financial services. Utilizes strong organizational skills to manage and verify loan documents efficiently. Track record of effective communication and problem-solving to facilitate smooth loan approvals.

Overview

17
17
years of professional experience

Work History

Technician Support Supervisor

Cognito Media
07.2020 - 08.2024
  • Supervise a team of support and repair staff, ensuring the highest level of client service and operational excellence.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Coached employees through day-to-day work and complex problems.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Branch Banker

BB&T
03.2019 - 07.2019
  • Reviewed, processed, and documented personal loans, ensuring accuracy and adherence to compliance requirements.
  • Conducted cash management operations — including ordering and verifying cash shipments — to support branch business needs.
  • Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.

Account Manager

Anheuser-Busch @ Teleperformance
08.2017 - 12.2018
  • Increased client sales by leveraging historical inventory data to strategically upsell Budweiser products.
  • Reviewed and approved order completion and invoice accuracy to ensure smooth order fulfillment.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.

Client Service Representative

GM Financial
06.2015 - 03.2017
  • Assisted customers with loan servicing, interest rate education, and account management.
  • Reviewed payment histories and advised customers on strategies to resolve delinquencies and improve credit health.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Personal Banker / Vault Teller

First Convenience Bank
10.2007 - 08.2013
  • Opened/closed accounts and guided customers through personal loan processes, including documentation, underwriting terms, and repayment structures.
  • Processed and maintained all vault transactions, ensuring accurate coin and cash reconciliations across multiple branches.
  • Coached new tellers and personal bankers on sales techniques, compliance requirements, and operational procedures, boosting team performance.
  • Participated in community outreach and networking to drive new client acquisition and grow deposit base.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Education

Associate of Applied Science - Business Management

Navarro College
Corsicana, TX
05-2026

Skills

  • Loan processing assistance
  • Customer service specialist
  • Banking compliance knowledge
  • Budgeting and forecasting skills
  • Relationship building expertise
  • Skilled in resolving disputes
  • Expertise in customer relationship management tools
  • Document verification
  • Documentation review
  • Loan servicing
  • Deposit and withdrawal management
  • Change order processing

Accomplishments

  • Regional Employee of the Month | Sales Champion 42 of 48 months
  • Active Mentor at Young Life (2013–Current :Dallas Urban Mentor (2013–Current)
  • Founder of BRIDGE Outreach, providing support and resources to local youth
  • Developed sales training programs that increased team efficiency and product knowledge

Timeline

Technician Support Supervisor

Cognito Media
07.2020 - 08.2024

Branch Banker

BB&T
03.2019 - 07.2019

Account Manager

Anheuser-Busch @ Teleperformance
08.2017 - 12.2018

Client Service Representative

GM Financial
06.2015 - 03.2017

Personal Banker / Vault Teller

First Convenience Bank
10.2007 - 08.2013

Associate of Applied Science - Business Management

Navarro College

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