Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Winifred Brewster

Orlando,FL

Summary

As a highly resourceful, organized and accomplished professional with 10+ years of administrative, supervisory, and project management experience with a commitment to providing quality and excellence in any organization. With well-rounded skill set including research and operations, customer and client services. Strong analytical skills, strong verbal and written communication, time management, problem solving and detail oriented. Well-developed interpersonal communication skills to work effectively with people from diverse backgrounds. Hardworking and dependable Administrative Assistant offers customer service and problem-solving abilities. Offers self- motivated nature and willingness to multitask in fast-paced environments. Detail-oriented, administrative support team member, offering solid background in office environments supporting efficient business operations. Accustomed to handling routine needs, special projects, event planning, and travel arrangements. Devoted to team efficiency and promoting positive business relations. Quality-driven HR professional with a solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience

Work History

Claim Examiner

Florida Blue
Jacksonville, FL
09.2023 - Current
  • Gathered information from various third parties to determine claim acceptability.
  • Input claim information and payments into company database.
  • Evaluated acceptability of claims from third-parties and gathered comprehensive information.
  • Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Entered claim transactions, payments, reserves and other documentation.

Service Advocate

Florida Blue
Jacksonville, FL
03.2022 - 09.2023
  • Assist over 30 individuals daily in obtaining healthcare information regarding benefits, eligibility, and claim
  • Assist members with updating primary care physician information
  • Process members' monthly payments and answer billing questions
  • Document all conversations and capture pertinent information
  • Assist members' with all website issues such as setting up profiles, unlocking and issuing temporary passwords.

Human Resources Administrative Asst

SJD Consulting
New York, NY
08.2021 - 11.2022
  • Explained and clarified benefits eligibility and pricing structures and connected employees with additional resources
  • Boosted employee morale with incentive programs and service recognition awards
  • Coordinated and led new hire orientations and benefits meetings
  • Received employee complaints and inquiries and facilitated walk-in employee relations requests to reinforce proper grievance policy
  • Managed unemployment claims and represented company during appeals hearings
  • Worked closely with employees in adjusting payroll deductions and updating personal information records
  • Improved organizational structure with revamped charts and growth plans.

Agent Support

KForce/Titan Technology
Tampa, FL
06.2020 - 06.2021
  • Assisted over 40 individuals daily in obtaining unemployment benefits due to the limited access to the satellite locations
  • Assisted individuals with their job search by providing resources and assistance
  • Documented conversations and captured pertinent information
  • Submitted escalations for issues unable to resolve.

Financial Associate

Charles Schwab & Company
Maitland, FL
11.2012 - 01.2017

· Surpassed productivity expectations in 7 or 8 months in 2015 and scored 100% in client promoter scores.

· Earned the Charles Schwab Key Contributor Award for delivering high-quality service and consistently exceeding metrics.

· Participate in the first Train the Trainer Program for new hires and contributed to the training manual.

· Analyze various financial services and solutions to ensure achievement of all financial targets.

· Coordinate with clients to analyze requirements and design customized financial strategies.

· Led a team of 10 associates in the resolution of high net worth client issues with financial applications while addressing 30 to 40 incidents per day.

Education

Master of Business Administration -

Belhaven University
12.2015

Bachelor of Science - Business Administration -

Columbia College
05.2012

Associate of Science Degree - Computer Information Tech -

Valencia College
03.2003

Skills

  • Professional Skills
  • Excellent Interpersonal and Leadership Abilities
  • Extensive Administrative Experience
  • Strong Operational and Management Skills
  • Skilled in Customer and Client Services
  • Resourceful and Results-Driven
  • Employee scheduling
  • Team motivation
  • Rewards program oversight
  • Budget assistance
  • Task delegation
  • Operations management
  • Customer service and satisfaction
  • Data entry
  • Schedule management

References

References available upon request.

Timeline

Claim Examiner

Florida Blue
09.2023 - Current

Service Advocate

Florida Blue
03.2022 - 09.2023

Human Resources Administrative Asst

SJD Consulting
08.2021 - 11.2022

Agent Support

KForce/Titan Technology
06.2020 - 06.2021

Financial Associate

Charles Schwab & Company
11.2012 - 01.2017

Master of Business Administration -

Belhaven University

Bachelor of Science - Business Administration -

Columbia College

Associate of Science Degree - Computer Information Tech -

Valencia College
Winifred Brewster