As a highly resourceful, organized and accomplished professional with 10+ years of administrative, supervisory, and project management experience with a commitment to providing quality and excellence in any organization. With well-rounded skill set including research and operations, customer and client services. Strong analytical skills, strong verbal and written communication, time management, problem solving and detail oriented. Well-developed interpersonal communication skills to work effectively with people from diverse backgrounds. Hardworking and dependable Administrative Assistant offers customer service and problem-solving abilities. Offers self- motivated nature and willingness to multitask in fast-paced environments. Detail-oriented, administrative support team member, offering solid background in office environments supporting efficient business operations. Accustomed to handling routine needs, special projects, event planning, and travel arrangements. Devoted to team efficiency and promoting positive business relations. Quality-driven HR professional with a solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
· Surpassed productivity expectations in 7 or 8 months in 2015 and scored 100% in client promoter scores.
· Earned the Charles Schwab Key Contributor Award for delivering high-quality service and consistently exceeding metrics.
· Participate in the first Train the Trainer Program for new hires and contributed to the training manual.
· Analyze various financial services and solutions to ensure achievement of all financial targets.
· Coordinate with clients to analyze requirements and design customized financial strategies.
· Led a team of 10 associates in the resolution of high net worth client issues with financial applications while addressing 30 to 40 incidents per day.