Winifred Ileso
Houston,Texas
Summary
Highly Skilled and experienced Customer Success and Account Manager with a proven track record of client retention and account growth. Excellent team leader with strong communication, problem-solving, and relationship-building skills, dedicated to driving customer satisfaction and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Area Manager
Botrista Inc
08.2023 - 10.2024
- Proven track record of managing and expanding a diverse portfolio of accounts, resulting in a 85% increase in customer retention and 10% growth in new account acquisitions.
- Overseeing 41 accounts at Botrista Inc., consistently driving revenue growth and achieving 92% of sales quotas for three consecutive quarters while obtaining the highest overall CSD average in Texas region.
- Expert in customer relationship management, providing exceptional support and personalized service that led to a high customer satisfaction rate, with 100% successful customer training in over 50 locations.
- Skilled in customer team training and development, successfully onboarding and training sales team members, resulting in high performance improvement from the Central team through targeted coaching and leadership.
Manager
Joeys Uptown
Houston, TX
04.2023 - 09.2023
- Successfully managed a high-volume restaurant, driving weekly sales of up to $295,000, consistently achieving and exceeding revenue targets.
- Assisted with the development and implementation of effective sales strategies, resulting in a significant increase in weekly sales by 20% over a 3-month period.
- Demonstrated exceptional leadership in scheduling and staffing, optimizing labor costs while ensuring a seamless customer experience, and maintaining an employee retention rate of 90%.
- Successfully resolved customer complaints and issues, maintaining a service recovery rate of 95% and preserving the restaurant's positive reputation.
Account Executive
RESQ
04.2021 - 03.2023
- Responsible for managing, growing Houston market utilizing end-to-end repair software
- Effectively built and maintained strong long-lasting relationships during full sales cycle from owners to management which resulted in a 96% client retention
- Surpassed quarterly sales targets by 20% by developing and executing targeted sales strategies, including leveraging market research to identify potential customers, developing customized sales pitches, account mapping and tracking progress using CRM software
- Boosted product adoption 30% by creating and delivering compelling product presentations and demonstrations to potential customers
- Kept high closing rate resulting in over $400,000 in annual revenue which contributed to a 10% increase in overall sales revenue
Account Relationship Manager
Accenture, Google Cloud
04.2019 - 04.2021
- Responsible for developing strong relationships with customers connecting with key business executives and stakeholders for all G-Suite tools
- Secured 15 new customer contracts, generating over $115k in revenue, by effectively addressing unique challenges and building lasting relationships with clients
- Analyzed and leveraged client 10k reports to gain a comprehensive understanding of their business objectives and strategies which increased
profit margin by 3%.
Education
Bachelor of Science - Kinesiology
Sam Houston State University
Skills
- Customer Success Management
- CRM
- Account Management
- Strong presentation skills
- Account planning
- Interpersonal skills
- Research and analysis
- Pipeline management
- Negotiation skills
- Revenue generation
- Budget Management
- Customer retention
- Staff Development
- B2B and B2C sales
Timeline
Area Manager
Botrista Inc
08.2023 - 10.2024
Manager
Joeys Uptown
04.2023 - 09.2023
Account Executive
RESQ
04.2021 - 03.2023
Account Relationship Manager
Accenture, Google Cloud
04.2019 - 04.2021
Bachelor of Science - Kinesiology
Sam Houston State University
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