WINIFRED Johnson
Capitol Heights,MD
Summary
Organized and detail-oriented Administrative Assistant with proven track record of providing exceptional customer service, data entry and office management in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Specialist
AppleTree Institute
02.2020 - Current
- Project management
- Tracked and analyzed reports to determine needed improvements in order to increase enrollment numbers.
- Managed relational database to store information for reference, reporting, and analysis.
- Create and maintain student enrollment files, ensuring 100% accuracy of residency files and student information to support successful annual child count/audit outcomes
- Ensure campus is financially responsible by providing support to Principal on budgets, cash collection and invoice approval; Assist with expense management (including Expensify submissions)
- Manage procurement and purchasing for school site including order and maintaining inventory of school supplies including curricular resources and partnering with staff to assess procurement needs
- Manage office administration protocols to include greeting and monitoring site visitors, following all established policies and procedures to ensure safety and security of school, managing campus vendor relationships, maintaining office related equipment such as copiers and printer, sorting and distributing mail, answer telephones and create welcoming office environment for students and visitors
- Update student information system PowerSchool; Work with data specialist to correct and data conflicts in Salesforce and SLED
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File, maintain, and secure client confidential information
- Schedule appointments and maintain and update appointment calendars
Front Desk Manager
Andre Chreky INC
08.2008 - 01.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed front desk maintenance of client records data.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Hagerstown, MDHigh School Diploma -
Forestville Military Academy
Forestville, MD05.2007
Skills
- Fifteen years' of clerical experience
- Planning and Coordination
- Report Analysis
- Cross-Functional Communication
- Clerical Support
- Daily Operations Management
- Logistics Operations Management
- Data Entry
- 57 Wpm with 98% accuracy
- Expert in Windows and MacOS, Office Suites,
Presentation Software, Spreadsheets,
Communication and Collaboration Tools - Salesforce Administrator
- Logistics Management
Certification
Advanced Excel for Office 365 Certification
MAT Certification May 2024
Standard - CPR / AED February 2025
Project Management December 2023
Timeline
Operations Specialist
AppleTree Institute
02.2020 - Current
Front Desk Manager
Andre Chreky INC
08.2008 - 01.2020
Associate of Applied Science - Criminal Justice
Kaplan University
High School Diploma -
Forestville Military Academy
Advanced Excel for Office 365 Certification
MAT Certification May 2024
Standard - CPR / AED February 2025
Project Management December 2023
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