Winifred Ogu
Frisco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Project Manager
Leggi Studio
12.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Prepared and submitted project invoices for review and approval.
Account Coordinator
McKesson
03.2003 - Current
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Escalated issues to appropriate channels as necessary.
- Help patients get their medications approved by health insurance plans.
- Follow up with pharmacies to get Prio authorizations approved .
- Update patients records .
- Make outbound calls to plans, physicians and pharmacies to ensure patients get the help they need with their prescriptions.
Customer Service Representative
Comcast
11.2017 - 10.2020
- Managed a high volume of customer inquiries through phone, email, and chat, and consistently met or exceeded company's performance targets.
- Resolved customer complaints and issues by providing accurate and timely information, investigating problems, and finding appropriate solutions.
- Demonstrated excellent communication skills and patience in handling difficult customers, resulting in increased customer satisfaction ratings.
- Collaborated with other departments to ensure customer issues were resolved promptly and efficiently.
- Maintained detailed records of customer interactions and provided regular feedback to management on customer needs and preferences.
Front Desk Registrar
Baylor Hospital
02.2010 - 12.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
None - Nursing
Atlanta Technical College
Atlanta, GANone - Business Administration
Brookhaven College
Dallas, TXSkills
- Excellent communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize
- Attention to detail
- Proficient in Microsoft Office Suite and CRM software
- Sales marketing
Timeline
Project Manager
Leggi Studio
12.2020 - Current
Customer Service Representative
Comcast
11.2017 - 10.2020
Front Desk Registrar
Baylor Hospital
02.2010 - 12.2015
Account Coordinator
McKesson
03.2003 - Current
None - Nursing
Atlanta Technical College
None - Business Administration
Brookhaven College
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