Cerner
WINIFRED SINGLETON
Clinical Laboratory Assistant
Baltimore,MD
Summary
Reliable and dedicated Laboratory Technician with a strong commitment to delivering exceptional results. Skilled in collecting, processing, and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols, and testing procedures to perform duties efficiently. Excellent organizational skills and a dependable nature enable me to manage multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team success and achieve collective goals.
Overview
20
20
years of professional experience
Work History
Clinical Laboratory Assistant
University Of Maryland Medical System
02.2024 - Current
- Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
- Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
- Conducted manual and automated tests in alignment with specifications and regulations for results reporting.
- Reduced test turnaround time via strategic multitasking.
- Processes (centrifuges, aliquots, and performs other special handling procedures for specimens) and delivers specimens to specific laboratories as required. Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice, or other storage as appropriate.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Answers telephones and responds to customer inquiries and requests.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
Cytology Prep Technician III
Quest Diagnostics
02.2020 - 02.2024
- Maintained effective laboratory operations by adhering to standards of specimen collection, preparation, or laboratory safety
- Managed time efficiently to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Observed all defined lab protocols regarding specimen processing and collection, maintaining standards to promote accuracy and precision in results
- Resolved problems, improved operations, and provided exceptional service
- Works flexible shifts as floater or flex technician based on the needs of the organization
Payment Poster
Trident
02.2018 - 02.2020
- Managed large volumes of data efficiently and with great care on daily basis
- Accurately posted payments and adjustments both electronically and manually
- Processed payments that had been received from insurance companies and Medicare
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
Administrative Assistant III
Arise Consulting Enterprise
10.2015 - 10.2017
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Standardized department filing system to increase efficiency
- Dispersed outgoing mail and competently communicating with various departments throughout the company to ensure smooth operations
Specimen Technician III
Quest Diagnostics
07.2004 - 10.2015
- Obtain and label specimens entering doctor’s office that need to be evaluated, while posting doctor’s requests for test results accurately within the on-line database for physician retrieval
- Promptly respond to general inquiries from clients concerning specimen drop off, competently communicating with the public to ensure smooth operations
- Consistently surpass company productivity goal of 70 req./hr
- Train new processors in the collection and analysis of specimens
Education
Medical Billing and Coding Diploma -
Ultimate Medical Academy
Tampa, FL06.2013
Skills
- Customer Service
- Advanced Computer Knowledge
- Microsoft Office
- Written and Verbal Communication
- Critical Thinking
- Active Listening
- Data Analysis
- Data Entry
- Time Management
- Conflict and Problem Resolution
- Adaptability
- Training
- Leadership
- Empathy
- Detailed Oriented
- Multitasking
- Documentation
- Creativity
- Email Configuration
- HIPAA Compliance
- Medical Billing and Coding
- QLS System
- IDAA System
- EMR System
- Medicare
- Administrative Assistant
- Specimen Collection
- Instrument Calibration
- Quality control procedures
- Culture analysis
Software
Epic/TigerConnect
QLS/IDAA
Timeline
Clinical Laboratory Assistant
University Of Maryland Medical System
02.2024 - Current
Cytology Prep Technician III
Quest Diagnostics
02.2020 - 02.2024
Payment Poster
Trident
02.2018 - 02.2020
Administrative Assistant III
Arise Consulting Enterprise
10.2015 - 10.2017
Specimen Technician III
Quest Diagnostics
07.2004 - 10.2015
Medical Billing and Coding Diploma -
Ultimate Medical Academy
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