Winifred VanHaren
Summary
Well-organized, personable, detail-oriented, results-focused, innovative, flexible, fast learner, works well under pressure, and able to multitask. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Partage by The Everyday Chef and Wife
02.2023 - Current
- Oversee daily operations of business, cafe, and catering. Plan for and manage catering for small and large scale events.
- Manage staffing, schedules, and employee performance
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Instructional Support Specialist
Kent ISD
11.2021 - 01.2023
- Provide support for individual students, enabling them to participate fully in activities
- Support students with emotional or behavioral concerns and assist them in developing appropriate social skills
- Collect and report data through special education student management system.
Substitute Teacher
EduStaff LLC
08.2020 - 11.2021
- Follow lesson plans left by the permanent teacher and maintain effective classroom management strategies
- Determine appropriate consequences for inappropriate student behavior
- Wrote a report for the teacher about the day's achievements and struggles.
Para-Professional
Forest Hills Public Schools
10.2020 - 06.2021
- Coordinated closely with teachers, administrators, and other team members in providing quality instruction
- Worked with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by the teacher
- Assisted students with specific personal and physical needs.
Host
The Sovengard
05.2019 - 10.2019
- Greeted and sat patrons communicated delays
- Accepted, organized, and prioritized reservations to accommodate customers
- Prepared seating assignments before service and presented plans to restaurant staff during the pre-shift meeting.
Sales Representative/ Project Manager
Metal Components
04.2017 - 05.2019
- Worked with customers to determine their needs, created solutions, and ensured a smooth sales and product launch process
- Quoted prices, terms, and delivery dates on new or repeat orders subject to the approval of the sales supervisor
- Coordinated internal and external resources, ensuring projects remained within scope, schedule, and defined budgets, in collaboration with project staff
- Managed the design and launch of the company website.
Teller
Lake Michigan Credit Union
07.2016 - 04.2017
- Efficiently conducted financial transactions for members; received funds, posted transactions, and paid out funds as requested and maintained a balanced cash drawer
- Utilized effective communication skills to successfully determine members intended transactions
- Resolved member and internal inquiries regarding policies, practices, and products using problem-solving strategies.
Office and Production Assistant
Michigan Foam Products
07.2016 - 04.2017
- Completed shipping orders and assisted with general clerical, human resources, and factory work.
Project Assistant
Vedder Price, P.C
07.2013 - 07.2015
- Assisted the E-Discovery team with document production and coding
- Prepared and organized key documents for attorney review, client review, opposing counsel, trial, or deposition
- Drafted subpoenas and prepared letters requesting records
- Researched and identified supporting evidence to statements in summary judgment briefs; prepared appendixes and assembled exhibits for filing briefs.
Campus Tour Guide
DePaul University
10.2011 - 06.2013
- Led small and large group campus tours to prospective students, parents, and special groups
- Participated in Campus Visit Days as a tour guide and campus representative multiple times per year.
Education
Irish Foreign Studies Program
Bachelor of Arts in History -
DePaul University
Chicago, IL06.2013
Grand Rapids Community College
Grand Rapids, MI12.2012
Skills
- Proficient in Microsoft and Google suites
- Strong communication
- Problem-solving
- Flexibility
- Time management
- Emotional intelligence
- Conflict management
- Active listening
- Solution-focused
- Staff Management
- Deadline-oriented
- Project Planning
Timeline
General Manager
Partage by The Everyday Chef and Wife
02.2023 - Current
Instructional Support Specialist
Kent ISD
11.2021 - 01.2023
Para-Professional
Forest Hills Public Schools
10.2020 - 06.2021
Substitute Teacher
EduStaff LLC
08.2020 - 11.2021
Host
The Sovengard
05.2019 - 10.2019
Sales Representative/ Project Manager
Metal Components
04.2017 - 05.2019
Teller
Lake Michigan Credit Union
07.2016 - 04.2017
Office and Production Assistant
Michigan Foam Products
07.2016 - 04.2017
Project Assistant
Vedder Price, P.C
07.2013 - 07.2015
Campus Tour Guide
DePaul University
10.2011 - 06.2013
Irish Foreign Studies Program
Bachelor of Arts in History -
DePaul University
Grand Rapids Community College
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