Winne Pham
Summary
Store Manager and problem-solver specializing in management of retail locations. Professional skilled at training employees on exceptional customer service etiquette and sales techniques. Results-driven determined to exceed company sales goals. Top ADT and UPT Store Manager in the Region.
Overview
10
10
years of professional experience
Work History
Store Manager
BoxLunch
Oklahoma City, OK
10.2013 - Current
- Driving sales by maximizing overall store productivity and creating customers' loyalty
- Achieve and exceed the sales plan and last year sales goals
- Analyzing sales reports and use data to guide effective strategy to meet KPIs
- Recruit, develop, and retain a high-performing team
- Managing the hiring process through pre-screening, application submitted, interview, filing HR forms for their background check
- Engaging with customers via social media, store web applications, and clienteling
- Collaboratively communicate with retail leadership and HQ partners on trends and customers' feedback
- Merchandising the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
- Building a bench of equally talented, passionate staff through mentorship, recognition, and feedback
- Establishing and communicating goals, and celebrating and rewarding outstanding performance
- Managing daily store operations including opening and closing routines efficiency
- Floorsets, merchandise adjustments and replenishment
- Evaluating traffic, calendars and payroll reports to schedule and edit work hours
- Ensuring audit and shrink results meet Asset Protection Standards
- Customer service by counseling customers, building, and maintaining loyalty relationship with them
- Preventing shrink and loss for the store through monitoring both internal and external factors
- Lead and monitor to make sure all employees follow company policies and procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Merchandise Assistant Manager
American Eagle
Oklahoma City, OK
07.2022 - 10.2023
- Driving sales results by analyzing the business and providing the best customer service
- Conducted thorough market research to identify trends, influencing purchasing decisions and driving sales growth.
- Improved customer satisfaction by addressing inquiries promptly and providing knowledgeable assistance on products, features, and benefits.
- Collaborated with buying team to optimize product selection, ensuring a diverse and competitive assortment of merchandise.
- Maximized sales revenue with targeted merchandising strategies based on customer demographics and preferences.
- Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
- Managing daily store operations including opening and closing routines efficiency
- Presenting the store for eye-catching by visualizing the floorset for new season or new promotion
- Recruiting, hiring and retaining a high-performing team
- Training and developing a great team to support the store
- Scheduling for everyone to make sure they correctly assigned according to their strength
- Payroll management by forecast the hours versus the sales plan that the store needs
- Floorsets, merchandise adjustments and replenishment
- Arranged and display items in store's windows and mannequins as a visual merchandiser
- Organizing the stockroom
- Protecting all the merchandise in store by monitoring and following Loss & Prevention policy.
- Supported store operations by maintaining accurate records of product information, pricing updates, and shipment schedules.
- Implemented loss prevention measures through diligent monitoring of high-value items and adherence to company security protocols.
- Exceeded sales targets consistently by employing upselling techniques and effectively communicating product value propositions to customers.
- Aided in staff training initiatives focused on enhancing product knowledge and improving overall sales performance across the team.
- Contributed to the achievement of store KPIs by accurately analyzing weekly reports and implementing necessary action plans for improvement.
Assistant Manager
Windsor
Oklahoma City, OK
01.2022 - 06.2022
- Helped the store manager with maintaining daily directives: plans or goals
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Answered customers' needs in person or phone for their styles or sizes
- Recommend the accessories or shoes that match the customers' outfit
- Customer service by counseling customers with the styles that match them well
- Supervised all employees
- Opening the store in the morning
- Motivated employees by One Minute meeting every day to cheer them up
- Checking inventory and unboxing shipment boxes
- Straightening the sales floor every night after closing
- Cleaning the sales floor to keep the store looks neat and clean
- Calculating and depositing daily transactions every night
- Met or exceed daily sale goals
- Contact customers for feedbacks via their emails or text messages for customer relation
- Writing report and sending emails to the District Manager or Sale Audits for store's goals.
Human Resource Assistant
Chase bank
Oklahoma City, OK
02.2020 - 01.2022
- Maintaining employee records
- Ensure the completion and accuracy of details about employee contact information, job classification, and pay rates
- Monitor accurately records of active job openings and received applications
- Manage internal and external job postings
- Review applications for entry-level and non-exempt positions
- Schedule interviews, maintains appropriate documentation and conducts new hire orientation
- Perform administrative and recordkeeping tasks related to staffing changes, which included layoffs, resignations, terminations, and extended leaves of absence
- Assists with payroll functions including processing, answering employee questions, fixing processing errors and distributing checks
- Administrating of employee benefits included collecting and submitting employee information and notice them about their insurance change in health, dental or disability.
Store Manager
Abercrombie & Fitch
Houston, TX
02.2015 - 01.2020
- Driving sales by maximizing overall store productivity and creating customers' loyalty
- Achieve and exceed the sales plan and last year sales goals
- Analyzing reports and daily sales trends to drive sales
- Recruiting, hiring and retaining a high-performing team
- Managing the hiring process through pre-screening, application submitted, interview, filing HR forms for their background check
- Develop and ensure a clear career path for all associates for their internal success
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Training, providing performance feedback and individual development plans
- Arranged and display items in store's windows and mannequins as a visual merchandiser
- Establishing and communicating goals, and celebrating and rewarding outstanding performance
- Managing daily store operations including opening and closing routines efficiency
- Floorsets, merchandise adjustments and replenishment
- Evaluating traffic, calendars and payroll reports to schedule and edit work hours
- Ensuring audit and shrink results meet Asset Protection Standards
- Customer service by counseling customers, building, and maintaining loyalty relationship with them
- Lead and monitor to make sure all employees follow company policies and procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager
Charlotte Russe
Oklahoma City, OK
01.2014 - 01.2015
- Responsibilities involved: Helped the store manager with maintaining daily plans and goals
- Recruiting, hiring and interviewing new employees for key holder, cashier, stylist, and stocking job
- Customer service by counseling customers with the styles that match them
- Supervised all employees
- Solved employees' complaints or problems
- Managing the merchandise in the warehouse
- Keeping the store front looks neat and clean
- Scheduling employees' work hours
- Calculating daily transactions every night
- Writing and planning report for store's goals.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor in Business Administration -
University of Central Oklahoma
Edmond, OklahomaBachelor in Psychology -
University of Central Oklahoma
Edmond, OklahomaSkills
- Workforce Mentoring & Coaching
- Visual Merchandising
- Talent Recruitment
- Marketing and Promotions
- Sales expertise
- Recruiting and Hiring
- Shift Scheduling
- Operations Management
- Problem Solving
- Counseling Strategies
- Retail Inventory Management
- Budget Administration
References
- Dr. Gabriel Rupp, Assistant Professor, University of Central Oklahoma, (405) 974-5444, grupp@uco.edu
- Laura Newton, Academic Advisor, Oklahoma City Community College, 7777 South May Avenue, OKC, Oklahoma, 73159, (405) 682-1611, ext.7601
- Dr. Robert Mather, Associate Professor of Experimental Psychology, University of Central Oklahoma, (405) 974-5474, rmather@uco.edu
Languages
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Merchandise Assistant Manager
American Eagle
07.2022 - 10.2023
Assistant Manager
Windsor
01.2022 - 06.2022
Human Resource Assistant
Chase bank
02.2020 - 01.2022
Store Manager
Abercrombie & Fitch
02.2015 - 01.2020
Assistant Manager
Charlotte Russe
01.2014 - 01.2015
Store Manager
BoxLunch
10.2013 - Current
Bachelor in Business Administration -
University of Central Oklahoma
Bachelor in Psychology -
University of Central Oklahoma