Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Winne Pham

Summary

Store Manager and problem-solver specializing in management of retail locations. Professional skilled at training employees on exceptional customer service etiquette and sales techniques. Results-driven determined to exceed company sales goals. Top ADT and UPT Store Manager in the Region.

Overview

10
10
years of professional experience

Work History

Store Manager

BoxLunch
10.2013 - Current
  • Driving sales by maximizing overall store productivity and creating customers' loyalty
  • Achieve and exceed the sales plan and last year sales goals
  • Analyzing sales reports and use data to guide effective strategy to meet KPIs
  • Recruit, develop, and retain a high-performing team
  • Managing the hiring process through pre-screening, application submitted, interview, filing HR forms for their background check
  • Engaging with customers via social media, store web applications, and clienteling
  • Collaboratively communicate with retail leadership and HQ partners on trends and customers' feedback
  • Merchandising the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
  • Building a bench of equally talented, passionate staff through mentorship, recognition, and feedback
  • Establishing and communicating goals, and celebrating and rewarding outstanding performance
  • Managing daily store operations including opening and closing routines efficiency
  • Floorsets, merchandise adjustments and replenishment
  • Evaluating traffic, calendars and payroll reports to schedule and edit work hours
  • Ensuring audit and shrink results meet Asset Protection Standards
  • Customer service by counseling customers, building, and maintaining loyalty relationship with them
  • Preventing shrink and loss for the store through monitoring both internal and external factors
  • Lead and monitor to make sure all employees follow company policies and procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Merchandise Assistant Manager

American Eagle
07.2022 - 10.2023
  • Driving sales results by analyzing the business and providing the best customer service
  • Conducted thorough market research to identify trends, influencing purchasing decisions and driving sales growth.
  • Improved customer satisfaction by addressing inquiries promptly and providing knowledgeable assistance on products, features, and benefits.
  • Collaborated with buying team to optimize product selection, ensuring a diverse and competitive assortment of merchandise.
  • Maximized sales revenue with targeted merchandising strategies based on customer demographics and preferences.
  • Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
  • Managing daily store operations including opening and closing routines efficiency
  • Presenting the store for eye-catching by visualizing the floorset for new season or new promotion
  • Recruiting, hiring and retaining a high-performing team
  • Training and developing a great team to support the store
  • Scheduling for everyone to make sure they correctly assigned according to their strength
  • Payroll management by forecast the hours versus the sales plan that the store needs
  • Floorsets, merchandise adjustments and replenishment
  • Arranged and display items in store's windows and mannequins as a visual merchandiser
  • Organizing the stockroom
  • Protecting all the merchandise in store by monitoring and following Loss & Prevention policy.
  • Supported store operations by maintaining accurate records of product information, pricing updates, and shipment schedules.
  • Implemented loss prevention measures through diligent monitoring of high-value items and adherence to company security protocols.
  • Exceeded sales targets consistently by employing upselling techniques and effectively communicating product value propositions to customers.
  • Aided in staff training initiatives focused on enhancing product knowledge and improving overall sales performance across the team.
  • Contributed to the achievement of store KPIs by accurately analyzing weekly reports and implementing necessary action plans for improvement.

Assistant Manager

Windsor
01.2022 - 06.2022
  • Helped the store manager with maintaining daily directives: plans or goals
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Answered customers' needs in person or phone for their styles or sizes
  • Recommend the accessories or shoes that match the customers' outfit
  • Customer service by counseling customers with the styles that match them well
  • Supervised all employees
  • Opening the store in the morning
  • Motivated employees by One Minute meeting every day to cheer them up
  • Checking inventory and unboxing shipment boxes
  • Straightening the sales floor every night after closing
  • Cleaning the sales floor to keep the store looks neat and clean
  • Calculating and depositing daily transactions every night
  • Met or exceed daily sale goals
  • Contact customers for feedbacks via their emails or text messages for customer relation
  • Writing report and sending emails to the District Manager or Sale Audits for store's goals.

Human Resource Assistant

Chase bank
02.2020 - 01.2022
  • Maintaining employee records
  • Ensure the completion and accuracy of details about employee contact information, job classification, and pay rates
  • Monitor accurately records of active job openings and received applications
  • Manage internal and external job postings
  • Review applications for entry-level and non-exempt positions
  • Schedule interviews, maintains appropriate documentation and conducts new hire orientation
  • Perform administrative and recordkeeping tasks related to staffing changes, which included layoffs, resignations, terminations, and extended leaves of absence
  • Assists with payroll functions including processing, answering employee questions, fixing processing errors and distributing checks
  • Administrating of employee benefits included collecting and submitting employee information and notice them about their insurance change in health, dental or disability.

Store Manager

Abercrombie & Fitch
02.2015 - 01.2020
  • Driving sales by maximizing overall store productivity and creating customers' loyalty
  • Achieve and exceed the sales plan and last year sales goals
  • Analyzing reports and daily sales trends to drive sales
  • Recruiting, hiring and retaining a high-performing team
  • Managing the hiring process through pre-screening, application submitted, interview, filing HR forms for their background check
  • Develop and ensure a clear career path for all associates for their internal success
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Training, providing performance feedback and individual development plans
  • Arranged and display items in store's windows and mannequins as a visual merchandiser
  • Establishing and communicating goals, and celebrating and rewarding outstanding performance
  • Managing daily store operations including opening and closing routines efficiency
  • Floorsets, merchandise adjustments and replenishment
  • Evaluating traffic, calendars and payroll reports to schedule and edit work hours
  • Ensuring audit and shrink results meet Asset Protection Standards
  • Customer service by counseling customers, building, and maintaining loyalty relationship with them
  • Lead and monitor to make sure all employees follow company policies and procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Assistant Manager

Charlotte Russe
01.2014 - 01.2015
  • Responsibilities involved: Helped the store manager with maintaining daily plans and goals
  • Recruiting, hiring and interviewing new employees for key holder, cashier, stylist, and stocking job
  • Customer service by counseling customers with the styles that match them
  • Supervised all employees
  • Solved employees' complaints or problems
  • Managing the merchandise in the warehouse
  • Keeping the store front looks neat and clean
  • Scheduling employees' work hours
  • Calculating daily transactions every night
  • Writing and planning report for store's goals.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Bachelor in Business Administration -

University of Central Oklahoma
Edmond, Oklahoma

Bachelor in Psychology -

University of Central Oklahoma
Edmond, Oklahoma

Skills

  • Workforce Mentoring & Coaching
  • Visual Merchandising
  • Talent Recruitment
  • Marketing and Promotions
  • Sales expertise
  • Recruiting and Hiring
  • Shift Scheduling
  • Operations Management
  • Problem Solving
  • Counseling Strategies
  • Retail Inventory Management
  • Budget Administration

References

  • Dr. Gabriel Rupp, Assistant Professor, University of Central Oklahoma, (405) 974-5444, grupp@uco.edu
  • Laura Newton, Academic Advisor, Oklahoma City Community College, 7777 South May Avenue, OKC, Oklahoma, 73159, (405) 682-1611, ext.7601
  • Dr. Robert Mather, Associate Professor of Experimental Psychology, University of Central Oklahoma, (405) 974-5474, rmather@uco.edu

Languages

Vietnamese
Native or Bilingual
Chinese (Cantonese)
Limited Working

Timeline

Merchandise Assistant Manager

American Eagle
07.2022 - 10.2023

Assistant Manager

Windsor
01.2022 - 06.2022

Human Resource Assistant

Chase bank
02.2020 - 01.2022

Store Manager

Abercrombie & Fitch
02.2015 - 01.2020

Assistant Manager

Charlotte Russe
01.2014 - 01.2015

Store Manager

BoxLunch
10.2013 - Current

Bachelor in Business Administration -

University of Central Oklahoma

Bachelor in Psychology -

University of Central Oklahoma

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Winne Pham