Winner Isibor-Taylor

• Responded promptly and professionally to customer inquiries through phone, email, and chat channels.
• Identified and efficiently resolved customer issues, ensuring adherence to company policies and procedures.
• Proactively identified opportunities to enhance the customer experience and promote loyalty.
• Collaborated with colleagues and cross-functional teams, ensuring timely resolution of customer issues.
• Maintained accurate records of customer interactions and transactions in the company's systems.
• Engaged with customers via phone, chat, and email to provide information, resolve issues, and address inquiries.
• Diagnosed and resolved customer concerns, ensuring positive resolutions and high satisfaction levels.
• Maintained up-to-date knowledge about Xfinity products, services, and promotions to provide accurate information to customers.
• Upheld high-quality standards in customer interactions, adhering to company policies and procedures.
• Collaborated effectively with remote team members, attending virtual meetings and training sessions as required.

• Activated brand new lines of service

• Reactivated disconnected accounts

• Performed credit evaluations on customers and determined deposit amounts

• Assisted customers with basic troubleshooting equipment

• Assisted customers in troubleshooting Wireless Web services

• Assisted customers in troubleshooting all features while enforcing benefits

• Up sold T-Mobile features and benefits

• Recommended appropriate solutions

• Provided excellent customer service on every call

• Routed calls to appropriate departments

• Responded promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provided accurate information and assistance regarding T-Mobile accounts, products, and services.
• Identified and efficiently resolved customer issues, ensuring adherence to company policies and procedures.
• Educated customers on the features and benefits of spirit products, contributing to increased customer satisfaction.
• Proactively identified opportunities to enhance the customer experience and promote loyalty.
• Collaborated with colleagues and cross-functional teams, ensuring timely resolution of customer issues.
• Maintained accurate records of customer interactions and transactions in the company's systems.

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider

• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

• Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.

• Provided FCR on every call

• Provided World Class service

• Reminded customers and enforced every aspect of our WFG

• Assisted customers with billing issues

• Provided frontline troubleshooting assistance

• Assisted customers in price plan analysis and changes

• Up sold VZW features and services

• Recommended appropriate solutions to problems

• Referred customers to appropriate departments

• Assisted in the response of customer correspondence with our Administrative team

• Took part in the Technical Support Walk a Mile program

• Provided excellence to customers on every call

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.