Winner Walecha
Kaithal
Summary
Detail-oriented Automation Engineer with extensive experience in customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1, Tier 2 and Tier 3 support knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sr. Associate Automation Engineer
Leapwork
08.2022 - Current
- Successfully conducted multiple client training sessions, demonstrating strong skills in delivering engaging and informative sessions on a variety of topics.
- Facilitated an entire project migration of the ticket management system by performing end to end testing.
- Kept on track with deadlines for development cycle times.
- Created detailed test cases for use on diverse projects.
- Played a key role in the complete unveiling of the brand by adapting and revising the existing articles for publication on the new website.
Associate Automation Engineer
Leapwork
09.2021 - 08.2022
- Collaborated with various internal teams to resolve customer concerns and deliver enhanced customer experiences.
- Maintained, debugged and optimized automation programs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Responded proactively and positively to dynamic change.
- Handled US based customers in fast-paced setting in coordination with team 5 of customer service associates.
- Trained staff on operating procedures and company services.
- Established best practices and innovative solutions to enhance production rates and output quality.
Education
Bachelor of Technology - Information Technology
Maharaja Agrasen Institute of Technology - Rohini Sector 22
Rohini, New Delhi06.2021
Senior Secondary Education - Science Education
OS DAV Public School
Kaithal, Haryana03.2016
Secondary Education - Science
OS DAV Public School
Kaithal, Haryana03.2014
Skills
- Technical Support and Solutions Development
- Customer Relations
- Process improvement
- Root cause analysis
- Performance Optimization
- JavaScript, ReactJs
- Amazon Web Services and Networking
- Salesforce Technical Know-how
- Selenium with Python
Certification
- AWS Certified Cloud Practitioner, AWS. May 2023 - May 2026.
- ISTQB Foundation Level Certified, ISTQB.
- Leapwork Certified Professional, Leapwork. Jan 2022 - Jan 2025.
Timeline
Sr. Associate Automation Engineer
Leapwork
08.2022 - Current
Associate Automation Engineer
Leapwork
09.2021 - 08.2022
Bachelor of Technology - Information Technology
Maharaja Agrasen Institute of Technology - Rohini Sector 22
Senior Secondary Education - Science Education
OS DAV Public School
Secondary Education - Science
OS DAV Public School
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