Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Customer Service Skills
Assistant Manager Skills
Awards
Volunteer Experience
Timeline
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Winnett Dye

Rock Hill,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Records- Quality Specialists

ATRIUM HEALTH
01.2020 - Current
  • Reviews and audits medical records for accuracy and completeness; evaluates medical codes for correctness; ensures security and confidentiality of medical records
  • Processes requests for patient information by classifying accordingly (physician office, Managed care, Auditing, Re-credentialing, release)
  • Processes requests for health information received from patient accounts
  • Purges and archives medical records on an as needed basis
  • Access’ location of medical records through chart tracking system; logs chart in
  • Managed electronic medical records for 300 patients.
  • Processed medical records requests from outside providers according to facility, state, and federal law.

Medical Delivery Courier Driver- LSR

MEdspeed
02.2023 - Current
  • Loading, transporting, and delivering of medicine / medical supplies
  • Recording nurse’s information and signatures for distribution
  • Communication to local pharmacy and nurses to ensure satisfaction
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Oversaw merchandise in accordance with product handling standards
  • Managed customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Operated light trucks to deliver loads as far as 40 miles from home location.

Unit Secretary- Part-Time

ENCOMPASS HEALTH
01.2022 - 04.2022
  • Answered unit telephone, transferred calls, and determined when staff members should be page or forward messages.
  • Provided information for patient admissions and discharges to foster timely processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Placed new supply orders, managed inventory, and restocked clerical spaces.
  • Answered phone calls and messages for [30]-physician [5] medical facility, scheduling appointments, and handling patient inquiries.

CASHIER (part-time Assoc.)

Food Lion
01.2015 - 01.2022
  • Greet customers as "they" arrive at the cash counter with their purchases and examine items.
  • Look for barcodes on each item and scan it on the assigned scanning machine.
  • Provide customers with information on prices of their purchased items, when requested.
  • Process both cash and credit card payments, ensuring that change and receipts are correct
  • Balance cash registers at the end of each shift, ensuring that any discrepancies are immediately managed.

Inbound Customer Service Representative

SYNCHRONY FINANCIAL
01.2019 - 01.2020
  • Inbound call center representatives work in handle high call volumes of about 300-400 incoming calls per day
  • Handle clients' complaints, questions and inquiries concerning billing, products, equipment, claims, services, and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
  • Deal with business transactions associated with new customer account activation on the terminal of the computer
  • Provide alternative solutions with an aim to retain the customer's business
  • Make financial decisions to manage customer accounts and collect or protect revenues
  • Communicate and confer with customers by using various web-based tools
  • Work in single or multiple skill sets or queues over different channels of customer contact
  • Use mechanized systems to manage customer request and organize as well as complete service orders.

Technical Support Representative

SYNCHRONY FINANCIAL
01.2019 - 01.2020
  • Troubleshot and resolved device, billing, mobile broadband, and account issues escalated from customer support and other departments
  • Deal with business transactions associated with new customer account activation on the terminal of the computer
  • Resolved customer complaints and concerns with strong verbal and negotiation skills
  • Displayed courtesy and strong people skills with all customer interactions
  • Maintained composure and patience in face of difficult customer
  • Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.

Loan Servicing Specialist 2

Wells Fargo Home Mortgage
01.2005 - 01.2019
  • Perform a variety of loan servicing tasks
  • Functions include reviewing loan
  • Disbursement requests; processing disbursements; preparing loan demands and re-conveyances maintaining loan and disbursement files; responding to routine customer inquiries; coding and reviewing
  • Iron Mountain Experience in package foreclosure files in boxes to shipped to iron mountain and labeling all boxes according to business line
  • Input carton barcodes in computer system; along with tracking number
  • Conducted renewal processing, preparing, and submitting documents, data, and records according to department procedures and government regulations
  • Processed conforming and non-conforming loan products, including analyzing and validating data, ensuring accuracy
  • Identified trends in scanning errors and processed and communicated to management
  • Relocated electronic images that are incorrectly image
  • Quality control electronic images for quality and accuracy
  • Prepares and stages incoming documents from business units for scanning
  • Scans and indexes Collateral trailing documents into Kofax
  • Performs imaging correction request discovered at staff level
  • Ensures immediate turnaround of imaging on loans referred for foreclosure
  • Completes occasional special imaging projects presented to the department within short deadlines.

Mortgagor Collector 2 / Skip Tracing

Wells Fargo Home Mortgage
01.2007 - 09.2018
  • Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosure, and repossessions
  • Skip Tracing and verification Loan utilizing internet people search, pulling credit bureaus and using Cole’s directory assistance
  • Answered inbound calls from mortgagors to review account information and update file
  • Researched loan that are in early stage, late stage, and foreclosure
  • Manage 100-500 calls daily for inbound and outbound call center.

Education

No Degree - Business Administration And Management

Strayer University
Charlotte, NC
2025

Skills

  • MS Office
  • MS Word
  • PowerPoint
  • Spreadsheet
  • Microsoft Access
  • QuickBooks
  • Input information in MSP and SharePoint
  • Mortgage Regulations Policy
  • Using MSP stenographer
  • Experience with Electronic Shipping
  • Desktop
  • College Courses Medical Terminology
  • HIPAA rules and regulation
  • GPS Navigation
  • Dispatch Collaboration
  • Attention to Confidentiality
  • HIPAA Compliance
  • Time Management

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Certification

  • SOUTH CAROLINA NOTARY PUBLIC 9/2018-9/2028
  • FIRST AID/ CPR CERTIFIED

Customer Service Skills

  • Patience
  • Attentiveness
  • Clear communication skills
  • Knowledge of the product
  • Time management skills
  • Closing ability
  • Empathy
  • Inbound and outbound calls

Assistant Manager Skills

  • Opening/closing procedures
  • Customer service
  • Inventory control procedures
  • Counted cash drawers and made money deposits
  • Hire, trained employee, assigned employee to specific duties.

Awards

Wells Fargo Team Member of the Month Wells Fargo Best Short Awards (11); s customer commendations

Volunteer Experience

  • Salvation Army- Christmas Gift Processing
  • Urban Ministries Soup Kitchen

Timeline

Medical Delivery Courier Driver- LSR

MEdspeed
02.2023 - Current

Unit Secretary- Part-Time

ENCOMPASS HEALTH
01.2022 - 04.2022

Medical Records- Quality Specialists

ATRIUM HEALTH
01.2020 - Current

Inbound Customer Service Representative

SYNCHRONY FINANCIAL
01.2019 - 01.2020

Technical Support Representative

SYNCHRONY FINANCIAL
01.2019 - 01.2020

CASHIER (part-time Assoc.)

Food Lion
01.2015 - 01.2022

Mortgagor Collector 2 / Skip Tracing

Wells Fargo Home Mortgage
01.2007 - 09.2018

Loan Servicing Specialist 2

Wells Fargo Home Mortgage
01.2005 - 01.2019

No Degree - Business Administration And Management

Strayer University
Winnett Dye