Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Records- Quality Specialists
ATRIUM HEALTH
01.2020 - Current
Reviews and audits medical records for accuracy and completeness; evaluates medical codes for correctness; ensures security and confidentiality of medical records
Processes requests for patient information by classifying accordingly (physician office, Managed care, Auditing, Re-credentialing, release)
Processes requests for health information received from patient accounts
Purges and archives medical records on an as needed basis
Access’ location of medical records through chart tracking system; logs chart in
Managed electronic medical records for 300 patients.
Processed medical records requests from outside providers according to facility, state, and federal law.
Medical Delivery Courier Driver- LSR
MEdspeed
02.2023 - Current
Loading, transporting, and delivering of medicine / medical supplies
Recording nurse’s information and signatures for distribution
Communication to local pharmacy and nurses to ensure satisfaction
Delivered rush merchandise on tight schedules to meet customer targets
Oversaw merchandise in accordance with product handling standards
Managed customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Drove safely at all times to avoid accidents and harm.
Followed company policies and procedures during shift.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Verified package information to check for accuracy and completeness.
Operated vehicle safely in highly congested areas with no traffic violations.
Operated light trucks to deliver loads as far as 40 miles from home location.
Unit Secretary- Part-Time
ENCOMPASS HEALTH
01.2022 - 04.2022
Answered unit telephone, transferred calls, and determined when staff members should be page or forward messages.
Provided information for patient admissions and discharges to foster timely processing
Organized paperwork such as charts and reports for office and patient needs
Placed new supply orders, managed inventory, and restocked clerical spaces.
Answered phone calls and messages for [30]-physician [5] medical facility, scheduling appointments, and handling patient inquiries.
CASHIER (part-time Assoc.)
Food Lion
01.2015 - 01.2022
Greet customers as "they" arrive at the cash counter with their purchases and examine items.
Look for barcodes on each item and scan it on the assigned scanning machine.
Provide customers with information on prices of their purchased items, when requested.
Process both cash and credit card payments, ensuring that change and receipts are correct
Balance cash registers at the end of each shift, ensuring that any discrepancies are immediately managed.
Inbound Customer Service Representative
SYNCHRONY FINANCIAL
01.2019 - 01.2020
Inbound call center representatives work in handle high call volumes of about 300-400 incoming calls per day
Handle clients' complaints, questions and inquiries concerning billing, products, equipment, claims, services, and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
Deal with business transactions associated with new customer account activation on the terminal of the computer
Provide alternative solutions with an aim to retain the customer's business
Make financial decisions to manage customer accounts and collect or protect revenues
Communicate and confer with customers by using various web-based tools
Work in single or multiple skill sets or queues over different channels of customer contact
Use mechanized systems to manage customer request and organize as well as complete service orders.
Technical Support Representative
SYNCHRONY FINANCIAL
01.2019 - 01.2020
Troubleshot and resolved device, billing, mobile broadband, and account issues escalated from customer support and other departments
Deal with business transactions associated with new customer account activation on the terminal of the computer
Resolved customer complaints and concerns with strong verbal and negotiation skills
Displayed courtesy and strong people skills with all customer interactions
Maintained composure and patience in face of difficult customer
Excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems.
Loan Servicing Specialist 2
Wells Fargo Home Mortgage
01.2005 - 01.2019
Perform a variety of loan servicing tasks
Functions include reviewing loan
Disbursement requests; processing disbursements; preparing loan demands and re-conveyances maintaining loan and disbursement files; responding to routine customer inquiries; coding and reviewing
Iron Mountain Experience in package foreclosure files in boxes to shipped to iron mountain and labeling all boxes according to business line
Input carton barcodes in computer system; along with tracking number
Conducted renewal processing, preparing, and submitting documents, data, and records according to department procedures and government regulations
Processed conforming and non-conforming loan products, including analyzing and validating data, ensuring accuracy
Identified trends in scanning errors and processed and communicated to management
Relocated electronic images that are incorrectly image
Quality control electronic images for quality and accuracy
Prepares and stages incoming documents from business units for scanning
Scans and indexes Collateral trailing documents into Kofax
Performs imaging correction request discovered at staff level
Ensures immediate turnaround of imaging on loans referred for foreclosure
Completes occasional special imaging projects presented to the department within short deadlines.
Mortgagor Collector 2 / Skip Tracing
Wells Fargo Home Mortgage
01.2007 - 09.2018
Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosure, and repossessions
Skip Tracing and verification Loan utilizing internet people search, pulling credit bureaus and using Cole’s directory assistance
Answered inbound calls from mortgagors to review account information and update file
Researched loan that are in early stage, late stage, and foreclosure
Manage 100-500 calls daily for inbound and outbound call center.
Education
No Degree - Business Administration And Management