Winnie Barlow
3274 Haviland Ct Palm Harbor FL,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and menu memorization. Recognized for resolving customer complaints promptly and increasing sales through upselling techniques in high-volume dining environments.
Overview
8
8
years of professional experience
Work History
Hostess
CH Prime, Ocean Reef Club
09.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Monitored dining area for cleanliness and guest satisfaction, resolving issues promptly.
- Coordinated waitlist management during peak hours to minimize guest wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
Server
Burgee Bar, Ocean Reef Club
11.2022 - 09.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Jacob Lake Inn
08.2019 - 12.2019
- Delivered exceptional customer service by efficiently managing dining area and addressing guest needs.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Maintained cleanliness and organization of dining space, ensuring compliance with health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols to enhance team performance.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
David Letterman Ranch
05.2019 - 08.2019
- Performed laundry services, including washing, drying, and folding linens efficiently.
- Conducted regular inspections of facilities to identify maintenance needs and potential hazards.
- Assisted with inventory management of cleaning supplies to optimize usage and reduce waste.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Hostess
Thirsty Lion Gastropub
01.2018 - 05.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Communicated with kitchen staff to relay guest preferences and special requests.
- Assisted in training new staff on hospitality standards and procedures.
- Monitored dining area for cleanliness and guest satisfaction, resolving issues promptly.
Education
High School Diploma -
ALA
Gilbert, AZ11.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- High volume dining
- Beverage preparation
- Guest seating
Timeline
Hostess
CH Prime, Ocean Reef Club
09.2025 - Current
Server
Burgee Bar, Ocean Reef Club
11.2022 - 09.2025
Server
Jacob Lake Inn
08.2019 - 12.2019
Housekeeper
David Letterman Ranch
05.2019 - 08.2019
Hostess
Thirsty Lion Gastropub
01.2018 - 05.2019
High School Diploma -
ALA