Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Winnie Bosecker

Cuyahoga Falls,OH

Summary

Adept at enhancing customer experiences and training staff, I leveraged my espresso machine expertise and exceptional communication skills to significantly improve sales and foster a positive, collaborative team environment. My proactive approach to problem-solving and commitment to excellence have consistently elevated service standards and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

5 Bean Coffee
03.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista Trainer

Starbucks
08.2022 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Lifeguard

Groveport Recreation Center
06.2022 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

Education

Art Education

University of Akron
Akron, OH

Groveport Madison High School
Groveport, OH
05.2023

Skills

  • Friendly and outgoing
  • Cash Handling
  • Espresso machine operation
  • Beverage Preparation
  • Food Preparation
  • New Hire Training
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Available Weekends
  • Excellent Communication
  • Conflict Resolution
  • Staff Training
  • Lifeguard certification
  • First Aid
  • Strong swimming ability
  • CPR and AED Certified

Certification

Lifeguard with CPR/AED for the Professional Rescuer, first aid, and water park skills

Timeline

Barista

5 Bean Coffee
03.2024 - Current

Barista Trainer

Starbucks
08.2022 - 05.2024

Lifeguard

Groveport Recreation Center
06.2022 - 07.2023

Art Education

University of Akron

Groveport Madison High School

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Winnie Bosecker