Winnie Brown
Omaha,NE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Alumni Coordinator
Northpoint Recovery
08.2021 - Current
- Develop and manage ongoing communication strategies with alumni (email, phone calls, social media, newsletters).
- Maintain regular contact with alumni post-treatment to check-in on progress and provide resources.
- Create and manage a database of alumni and ensure it is regularly updated.
- Plan and execute alumni events (e.g., reunions, retreats, speaker series, volunteer events, sober social outings).
- Coordinate logistics for events including venue, vendors, transportation, and promotional materials.
- Promote events through appropriate channels and encourage alumni participation.
- Organize and facilitate alumni support groups or peer-led recovery meetings.
- Provide a safe and supportive environment for alumni to share experiences and challenges.
- Coordinate with clinical staff when necessary for alumni needing additional support or referrals.
- Develop and implement alumni programs that reinforce recovery and community involvement.
- Solicit feedback from alumni to improve services and engagement strategies.
- Collaborate with clinical and outreach teams to align alumni programming with overall treatment goals.
- Create promotional content for alumni initiatives including flyers, newsletters, blog posts, and social media updates.
- Act as a liaison between alumni and potential clients, providing testimonials or peer support when appropriate.
- Maintain a strong social media presence to highlight alumni success stories and upcoming events.
- Track alumni participation, engagement, and outcomes for program evaluation.
- Prepare reports for leadership to measure program effectiveness.
- Identify trends, risks, or needs among alumni and provide data-driven recommendations.
- Identify alumni in crisis and connect them with appropriate internal or external resources.
- Work with clinical teams to coordinate re-admission or further treatment when needed.
- Foster a positive and inclusive community among alumni.
- Build relationships with local organizations, sponsors, and partners to support alumni initiatives.
- Encourage alumni to act as mentors or volunteers within the program.
Case Manager
Centerpointe
04.2018 - 08.2021
- Act as the main point of contact for assigned clients throughout their residential stay.
- Meet regularly with clients to assess needs, monitor progress, and provide emotional and practical support.
- Collaborate with therapists, counselors, and medical staff to ensure consistent care delivery.
- Assist in developing and updating individualized treatment and recovery plans.
- Ensure client goals are aligned with clinical recommendations and personal recovery objectives.
- Document progress notes and care coordination activities in the electronic health record (EHR).
- Support clients in adhering to daily schedules, including therapy sessions, group meetings, and wellness activities.
- Monitor client behavior and report concerns or changes in condition to clinical staff.
- Support accountability while fostering a therapeutic and respectful environment.
- Communicate regularly with families, guardians, or outside caseworkers as permitted by consent.
- Advocate for client needs within the treatment center and with external agencies (e.g., social services, legal entities).
- Help clients understand their rights and available services.
- Work closely with the clinical team to create a discharge plan, including housing, outpatient treatment, support groups, and other wraparound services.
- Coordinate aftercare appointments and referrals to community-based providers.
- Ensure clients leave treatment with a clear, realistic plan for continued recovery and support.
- Maintain accurate, timely, and confidential documentation in compliance with HIPAA and regulatory standards.
- Participate in staff meetings, training sessions, and case reviews.
- Maintain up-to-date knowledge of available community resources and recovery support services.
- Recognize and respond to client crises or behavioral escalations with appropriate interventions.
- Work with clinical staff to de-escalate situations and revise care plans as needed.
- Ensure all incidents are properly documented and followed up.
Restaurant Manager
Jazz Louisiana Kitchen
08.2016 - 04.2019
- Hire, train, schedule, and supervise front-of-house and back-of-house staff.
- Provide ongoing coaching, performance evaluations, and disciplinary action when needed.
- Create staff schedules to ensure appropriate coverage during peak hours.
- Ensure exceptional customer service and satisfaction at all times.
- Resolve guest complaints or issues in a professional, timely manner.
- Monitor dining room activity and guest flow to anticipate needs and improve service.
- Oversee daily operations to ensure smooth service from opening to closing.
- Ensure all food and beverages meet quality, consistency, and presentation standards.
- Maintain cleanliness, organization, and safety standards throughout the restaurant.
- Assist in budgeting, forecasting, and cost control.
- Monitor sales, labor, and food cost metrics to achieve profitability targets.
- Process daily reports, track revenue, and prepare cash deposits.
- Manage inventory of food, beverages, and supplies.
- Place and receive orders with vendors and suppliers.
- Reduce waste and prevent shortages through efficient ordering and stock rotation.
- Ensure compliance with local, state, and federal health and safety regulations.
- Enforce food handling, sanitation, and employee safety standards.
- Maintain records for inspections and staff certifications (e.g., food handler, alcohol server).
- Collaborate with marketing teams or owners to plan promotions, events, or seasonal menus.
- Encourage guest engagement through reviews, loyalty programs, or social media presence.
Addiction Recovery Technician
Centerpointe
04.2018 - 10.2018
- Supervise and monitor client activities to ensure safety, compliance, and engagement in the program.
- Observe and document client behaviors, moods, and participation in therapeutic activities.
- Conduct regular room checks, headcounts, and property searches as needed.
- Engage with clients respectfully and supportively, serving as a positive role model in recovery.
- Assist clients in daily routines (waking, hygiene, chores, meals, attending groups).
- Address behavioral issues in a firm but compassionate manner, using de-escalation techniques when necessary.
- Maintain a safe and drug-free environment by enforcing facility rules and conducting random searches or drug/alcohol screenings.
- Respond to medical or behavioral emergencies following established protocols.
- Report any safety concerns, incidents, or violations to supervisory or clinical staff immediately.
- Accurately document client activity, behavior observations, medication administration (if applicable), and incident reports.
- Communicate relevant information to treatment team via shift reports and handoffs.
- Maintain confidentiality and HIPAA compliance at all times.
- Assist in maintaining cleanliness and orderliness of the facility.
- Monitor and distribute supplies (toiletries, linens, etc.).
- Participate in transporting clients to appointments, meetings, or recreational outings (if licensed to drive).
- Encourage and facilitate client participation in group sessions, therapy, educational workshops, and recreational activities.
- Lead or co-facilitate life skills, recovery-focused discussions, or check-in groups when assigned.
- Actively contribute to team meetings and treatment planning discussions.
Education
Criminal Justice - Criminal Justice
Kaplan University
Omaha, NE08-2015
No Degree - General Studies
Metropolitan Community College
Omaha, NE08-2000
Valley HIgh School
Valley05-1999
Skills
- Teamwork and collaboration
- Problem-solving
- Self motivation
- Task prioritization
- Interpersonal skills
- Google analytics
- Thought leadership
- Event coordination
Timeline
Alumni Coordinator
Northpoint Recovery
08.2021 - Current
Case Manager
Centerpointe
04.2018 - 08.2021
Addiction Recovery Technician
Centerpointe
04.2018 - 10.2018
Restaurant Manager
Jazz Louisiana Kitchen
08.2016 - 04.2019
Criminal Justice - Criminal Justice
Kaplan University
No Degree - General Studies
Metropolitan Community College
Valley HIgh School
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