Summary
Overview
Work History
Education
Skills
Websites
Communication And Leadership Attributes
Certification
Languages
Timeline
Generic

Winnie Carter

Norfolk,Virginia

Summary

Business Analyst with progressive experience supporting digital platforms, system migrations, and cross-functional initiatives. Skilled in requirements gathering, backlog management, and data analysis with a strong foundation in Agile practices. Adept at collaborating across business and IT teams to deliver scalable solutions, optimize processes, and improve user experience. Known for adaptability, problem-solving, and growing into leadership responsibilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Consultant

Enterprise Optimization
07.2025 - 08.2025
  • Evaluated Adobe Workfront processes and design to improve Marketing team onboarding and workflow efficiency.
  • Conducted stakeholder discovery sessions and gap analyses, providing best practice recommendations for SaaS adoption.
  • Supported solution design with data-driven insights and documentation for technical leadership.
  • Coordinated project deliverables, ensuring alignment with go-to-market strategy.

Business Analyst

Enterprise Projects
09.2023 - 06.2024
  • Partner with stakeholders to gather requirements and translate them into actionable backlog items in Azure DevOps.
  • Co-led system migration planning, contributing to rollout strategies and integration validation.
  • Created reports via Power BI dashboards to track adoption and performance metrics.
  • Supported sprint planning as Scrum Master, ensuring smooth Agile delivery across technical and business teams.

Test Analyst

Enterprise System Migration
05.2023 - 09.2023
  • Supported Salesforce Marketing Cloud migration by coordinating testing and regression activities.
  • Delivered stakeholder-facing Power BI dashboards to report on system adoption and performance.
  • Captured business feedback and assisted in prioritizing improvements for future releases.

Operations Support Analyst

Process Optimization
03.2022 - 03.2023
  • Improved reporting cadence by enhancing ServiceNow workflows and streamlining case management processes.
  • Conducted system and operational analyses, identifying automation opportunities that increased efficiency.
  • Partnered with product teams to validate new workflows and document process improvements.

Project Management

Research & Strategy
05.2022 - 01.2023
  • Directed proposal development for the Equipment Leasing & Finance Foundation’s Captive Study.
  • Partnered with C-level stakeholders to define reporting requirements and deliver actionable insights.
  • Designed and analyzed industry-specific surveys, consolidating data into recommendations that shaped strategy.

Education

Master of Business Administration - Bachelor of Science in Management

University of Maryland Global Campus
Adelphi, Maryland
12.2024

Skills

  • Microsoft Office
  • Data Visualization
  • Power BI
  • SQL
  • Process Improvement
  • Innovation Requests
  • Production Release
  • Support Readiness
  • Requirements Gathering
  • Documentation
  • Agile
  • Scrum Methodologies
  • Stakeholder Engagement
  • Training
  • Systems Integration
  • Testing Support
  • Cross-Team Collaboration
  • Gap Analysis
  • ServiceNow
  • Azure DevOps
  • SharePoint
  • Adobe Workfront
  • Odessa LeaseWave
  • Dashboard Development
  • Project management
  • Data analysis
  • Agile methodology
  • Stakeholder engagement
  • Process improvement
  • Technical documentation
  • Solution design
  • Microsoft Power BI
  • Customer relationship management

Websites

Communication And Leadership Attributes

  • Primary liaison between business and technical teams, ensuring clarity and alignment of deliverables.
  • Mentor to junior analysts, promoting best practices in backlog refinement, testing, and reporting.
  • Skilled in executive communication and stakeholder engagement across matrixed teams.
  • Apply risk and change management to support successful production deployments.

Certification

  • Salesforce Marketing Cloud Email Specialist

Languages

Vietnamese
Native/ Bilingual

Timeline

Process Consultant

Enterprise Optimization
07.2025 - 08.2025

Business Analyst

Enterprise Projects
09.2023 - 06.2024

Test Analyst

Enterprise System Migration
05.2023 - 09.2023

Project Management

Research & Strategy
05.2022 - 01.2023

Operations Support Analyst

Process Optimization
03.2022 - 03.2023

Master of Business Administration - Bachelor of Science in Management

University of Maryland Global Campus

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Winnie Carter