Winnie Cox

• Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
• Provided technical assistance to program participants by responding to inquiries via phone or email.
• Ensured compliance with organizational policies and procedures while administering programs.
• Maintained detailed records of all program activities, data collection, and evaluation results.
• Collaborated with other departments to ensure smooth delivery of services for program participants.
• Conducted research on potential funding sources for current and future programs.
• Organized special events such as conferences, workshops, training sessions. for program participants.
• Created informational materials about programs and services available to the public.
• Developed reports summarizing program outcomes for stakeholders and funders.
• Generated financial reports outlining budget allocations for various programs.
• Coordinated logistics related to travel arrangements for staff members attending conferences or trainings related to their respective programs.
• Monitored progress on project timelines associated with each program activity or initiative.
• Prepared presentations highlighting key accomplishments achieved through the organization's programming efforts.
• Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
• Added new contacts into a customer relationship management system used to track interactions with clients.
• Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
• Analyzed survey responses from clients who had participated in one of the organization's programs in order to identify areas where improvements could be made.
• Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
• Produced well-written, comprehensive reports and documents.

• Provided strategic guidance to clients on best practices for business operations.
• Developed detailed project plans and timelines to ensure successful completion of projects.
• Created reports, presentations and other documents to share findings with management team.
• Analyzed data from various sources such as surveys, interviews, focus groups and market studies.
• Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
• Performed cost and benefit analysis on proposed solutions to determine effectiveness.
• Identified areas of improvement within existing processes and systems and recommended changes accordingly.
• Assisted in developing strategies for improving customer satisfaction levels.
• Use data and analytics to solve problems and help accomplish team goals by sharing your opinions and ideas. Reviews and evaluates the claim notice, contracts, state statutes, and policies to verify the appropriate coverage, deductibles, and claims.
• Initiates timely contact with insureds to explain the claims process. Coordinates with

appropriate experts to ensure urgent matters are addressed, such as initial emergency services, restoration, business continuation, preserving evidence, and multi-party reinspecting.

• Sets timely, adequate reserves in compliance with the company's reserving philosophy and methodology. Analyzes business records, such as profit and loss statements, tax forms, financial forecasts, and payroll records, to estimate the loss of business income.
• Reviews bills, invoices, and receipts, including legal and litigation-related expenses, for accuracy and notifies all parties that legally require appropriate notice.
• Notifies the Claims Supervisor of claims exceeding authority level and requiring assignment to more senior-level team members
• Led analytics to drive team success, streamlined claims process, enhancing customer satisfaction.
• Managed comprehensive reviews on contracts and policies, ensuring precision in claims handling.

• Evaluated individual disability income insurance claims and exercised independent judgment, discretion, and critical analysis to reach reasonable claims determinations by contract provisions and time service standards.
• • Evaluated long-term disability insurance claims by plan provisions and within prescribed time service standards.
• • Required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as practical inventory management skills.
• • Filed claims for members either coming out of work due to surgery or FMLA claims for job protection.
• Conduct regular audits and review disability claims to ensure accuracy and compliance with MetLife guidelines and industry regulations. Provide detailed reports and recommendations for process improvement to enhance efficiency and reduce risk for Sutherland Global.
• Conduct comprehensive research on industry trends, best practices, and emerging technologies to provide strategic insights and recommendations for optimizing disability claims processing efficiency and effectiveness.
• Streamlined disability claims process, enhancing efficiency and reducing processing time.
• Boosted compliance with MetLife guidelines through detailed audits, minimizing risk.
• Assisted claimants with empathy, ensuring a smooth claims process during difficult times.
• Implemented innovative solutions to optimize claims management and customer satisfaction.
• Managed claims inventory with precision, ensuring timely and accurate claims resolution.
• Analyzed and processed disability claims, ensuring compliance and efficiency improvements.