Winnie De Jesus
Summary
Highly motivated professional with extensive experience in customer service, sales and administrative tasks seeking an opportunity to use acquired knowledge and abilities to help achieve company goals.
Overview
4
4
years of professional experience
Work History
HR Assistant/Receptionist
Valu Merchandise Company
10.2022 - 07.2023
- Provide clerical and administrative support to Human Resources executives
- Arrange and update employee records
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparations by providing relevant data (Absences, bonus, leaves, etc.)
- Coordinate communication with newly hired employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Sales associate
AT&T
01.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Warehouse Associate
Amazon Fulfillment Center
03.2021 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Utilized warehouse management system to accurately track and update inventory records.
Office Assistant
Romero Services
10.2020 - 03.2021
- Placed orders for cleaning supplies, painting supplies, and office supplies
- Maintained schedules and appointments for workers and clients
- Performed daily clerical functions; phones, typing, filing, and customer service.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Inventoried and ordered office supplies to maintain availability of products.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
Customer Service Representative
Bed Bath & Beyond
08.2019 - 10.2020
- Assisted customers with their queries and problems by phone.
- Look up customers order and place orders online for customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
Education
Associate of Arts - Elementary Education
Northwest Mississippi Community College
Senatobia, MS05.2024
High School Diploma -
Southaven High School
Southaven, MS05.2019
Skills
- Bilingual Spanish and English
- Organization
- Politeness
- Positive attitude
- Active listening
- Fast- learner
- Fast computer typing skills
- Articulate Verbal and Written Communication
- Customer Account Management
- Team Cooperation
- Maintaining Employee Records
- Proficient in Microsoft, and G-Suite
- Active Listening
- Managing Multiple Tasks
- Multi-Line Telephone Operation
Languages
Spanish
Native or Bilingual
Timeline
HR Assistant/Receptionist
Valu Merchandise Company
10.2022 - 07.2023
Sales associate
AT&T
01.2022 - 09.2022
Warehouse Associate
Amazon Fulfillment Center
03.2021 - 05.2022
Office Assistant
Romero Services
10.2020 - 03.2021
Customer Service Representative
Bed Bath & Beyond
08.2019 - 10.2020
Associate of Arts - Elementary Education
Northwest Mississippi Community College
High School Diploma -
Southaven High School
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