Winnie Jones
Hampstead,NC
Summary
Positive, upbeat, and adaptable professional with solid foundation in patient care. Adept at utilizing clinical knowledge to optimize patient outcomes. Committed to improving patient health through personalized pharmaceutical care and effective communication. Fluent in Spanish, adept at fostering teamwork and patient education. Seeking employment in a new environment that needs team players that are hard working, dependable, caring, and humble. Willing to take on added responsibilities to meet team goals. Looking for new opportunities that utilize my current skill set but give me a chance to learn new skills as well.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Pharmacist
Novant Health, New Hanover Regional Medical Center
10.2021 - Current
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Educated patients on proper medication use and adherence, leading to improved health outcomes.
- Mentored pharmacy students fostering a supportive learning environment that promoted professional growth.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Participated in continuous professional development activities to stay current on evolving trends within clinical pharmacy practice.
- Facilitated supportive pharmacy environment, mentoring new pharmacists and pharmacy technicians.
- Strengthened patient-pharmacist relationships through empathetic and clear communication.
- Managed drug and supply inventories and major back-ordered medications
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Assisted ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Facilitated approval processes for prior-authorizations for patients including GLP-1 medications for weight loss requiring additional approvals through Human Resources.
Pharmacy Manager/Staff Pharmacist
CVS HEALTH CORPORATION
04.2006 - 10.2021
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback.
- Developed strong relationships with healthcare providers, ensuring coordination of care for patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, shingles, COVID and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Facilitated community outreach events promoting health awareness, education, and preventive measures for drug addiction and abuse
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Trained new employees on company policies and procedure
- Assisted with onboarding new staff members, providing orientation and support.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Staff Pharmacist
Omnicare
03.2005 - 04.2006
- Collaborated with healthcare professionals to optimize therapeutic outcomes for patients in long-term care facilities.
- Expedited medication delivery by working closely with suppliers, ensuring timely receipt of orders for residents in need.
- Managed controlled substances meticulously according to federal regulations, preventing diversion or misuse.
- Prepared intravenous medications in a sterile hood for administration.
- Compounded medications into liquid form
- Worked an on-call shift weekly answering phone calls and fixing problems with medications and completing orders for new admissions that came in after the pharmacy was closed and calling in the orders to local pharmacies and having them delivered via cab to the facilities.
Pharmacy Manager/Staff Pharmacist
CVS HEALTH
07.2003 - 03.2005
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Supported patients with chronic conditions through establishment of medication therapy management program.
Pharmacy Manager/Staff Pharmacist
Eckerd Drugs
07.2002 - 07.2003
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Education
Doctorate of Pharmacy - Pharmacy
University of North Carolina
Chapel Hill05-2002
Skills
- Verifying orders
- Medication dispensing
- Collaboration and teamwork
- Critical thinking
- Interprofessional collaboration
- Speaking Spanish
- Patient care optimization
- Adverse drug reaction monitoring
- Drug utilization review
Certification
- Immunization Certification - American Pharmacists Association.
Languages
Spanish
Native or Bilingual
Timeline
Clinical Pharmacist
Novant Health, New Hanover Regional Medical Center
10.2021 - Current
Pharmacy Manager/Staff Pharmacist
CVS HEALTH CORPORATION
04.2006 - 10.2021
Staff Pharmacist
Omnicare
03.2005 - 04.2006
Pharmacy Manager/Staff Pharmacist
CVS HEALTH
07.2003 - 03.2005
Pharmacy Manager/Staff Pharmacist
Eckerd Drugs
07.2002 - 07.2003
Doctorate of Pharmacy - Pharmacy
University of North Carolina
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