Hi, I’m
Winnie Lai
Flushing,NY
Overview
13
years of professional experience
Work History
King and Queen Services LLCFlushing, NY
Phone Coordinator
04.2017 - 01.2018
Job overview
- Handled client phone calls, providing information and managing documentation for drivers.
- Ensured compliance with regulations and updated records to maintain efficiency.
- Implemented effective communication systems within the company's network using two-way radios or mobile devices.
- Coordinated with event planners or coordinators to ensure seamless transportation for weddings, corporate events, or other special occasions.
- Managed client accounts by maintaining accurate records of trip details, preferences, and billing information.
- Demonstrated strong problem-solving skills by effectively resolving unexpected situations such as traffic delays or route changes.
- Coordinated with other drivers or team members during large events or group bookings to ensure smooth operations and efficient service delivery.
- Collaborated with dispatchers or coordinators to optimize route planning based on traffic conditions or special requests from clients.
- Responded promptly to client inquiries or concerns, resolving issues professionally and maintaining high levels of customer satisfaction.
- Communicated effectively with clients to understand their specific needs and preferences for each trip.
- Provided safe and reliable transportation services to clients as a professional limo driver.
811 Non Emergency Transportation Corp IncFlushing, NY
Phone Coordinator
04.2017 - 01.2018
Job overview
- Handled client phone calls, providing information and managing documentation for drivers.
- Ensured compliance with regulations and updated records to maintain efficiency.
- Liaised with customer service department address any concerns or complaints related transportation services.
- Maintained accurate records of vehicle maintenance, inspections, and repairs to ensure compliance with safety regulations.
- Coordinated with drivers to schedule pickups and deliveries based on customer requirements.
- Resolved any issues or delays in transportation promptly, minimizing impact on delivery schedules.
- Developed key performance indicators (KPIs) for the transportation department, monitoring metrics such as on-time delivery rate and driver productivity.
- Collaborated with cross-functional teams to resolve any issues impacting delivery schedules or customer satisfaction.
The New Golden Horse Car & Limo IncFlushing, NY
Phone Coordinator
10.2015 - 12.2016
Job overview
- Managed incoming and outgoing calls for reservations, ensuring accurate booking services.
- Performed data entry for each call to maintain records.
- Coordinated with drivers to schedule pickups and deliveries based on customer requirements.
- Resolved any issues or delays in transportation promptly, minimizing impact on delivery schedules.
- Trained new employees on safety procedures, company policies, and proper handling of goods during transit.
- Developed emergency response plans for potential disruptions in transportation operations.
- Collaborated with cross-functional teams to resolve any issues impacting delivery schedules or customer satisfaction.
The New Golden Horse Car & Limo Inc
Phone Operator
10.2015 - 12.2016
Job overview
- Managed incoming and outgoing calls for reservations, ensuring accurate booking services.
- Performed data entry for each call to maintain records.
NYC Board of ElectionsForest Hills, NY
Onsite Interpreter Working ID # 364701
11.2023 - Current
Job overview
- Provided translation services within voting sites, ensuring accessibility for non-English speaking voters.
- Demonstrated ability to convey critical information clearly and accurately in a high-stakes environment.
- Collaborated with election staff to facilitate smooth communication during the voting process.
- Assisted clients in overcoming language barriers by providing clear explanations when necessary.
- Ensured smooth flow of conversation by accurately conveying tone, emotions, and nuances of the speaker's message through interpretation.
- Interpreted complex technical terminology and jargon to facilitate effective communication between parties.
Accurate Communication Inc.Manhattan, NY
Onsite/ Remote Interpreter Working ID #167282
01.2020 - Current
Job overview
- Provided interpretation services for a range of clients in sectors such as healthcare, legal, and business.
- Ensured accurate and clear communication between parties, maintaining confidentiality and professionalism at all times.
- Collaborated with clients to understand their specific needs and requirements, adapting interpreting styles accordingly.
Language Services CompanyNew Jersey
In-House Interpreter
06.2018 - Current
Job overview
- Worked as part of a team of interpreters in a busy environment, providing services for various clients.
- Assisted in training new interpreters on best practices and company standards.
- Managed scheduling and logistics to ensure timely and efficient service delivery.
Gift Ruler Promotions Inc
Customer Service Representative
04.2018 - 02.2025
Job overview
- Handled inquiries regarding product information and managed order placements for wholesale products.
- Communicated with various distributors to ensure accurate processing of orders and timely updates on order status.
Phone Management
Phone Operator
11.2014 - 10.2015
Job overview
- Managed incoming calls for reservations, ensuring accurate booking services while performing data entry for each request.
Star Pharmacy
Cashier
04.2013 - 11.2014
Job overview
- Prepared prescriptions for customers and processed payments efficiently.
- Provided medication delivery services for individuals with disabilities.
East Pacific Buffet Restaurant
Hostess/Receptionist
08.2012 - 10.2013
Job overview
- Handled reservations and greeted customers, providing information about the restaurant services.
- Managed the cash register during food service.
Timeline
Onsite Interpreter Working ID # 364701
NYC Board of Elections
11.2023 - Current
Onsite/ Remote Interpreter Working ID #167282
Accurate Communication Inc.
01.2020 - Current
In-House Interpreter
Language Services Company
06.2018 - Current
Customer Service Representative
Gift Ruler Promotions Inc
04.2018 - 02.2025
Phone Coordinator
King and Queen Services LLC
04.2017 - 01.2018
Phone Coordinator
811 Non Emergency Transportation Corp Inc
04.2017 - 01.2018
Phone Coordinator
The New Golden Horse Car & Limo Inc
10.2015 - 12.2016
Phone Operator
The New Golden Horse Car & Limo Inc
10.2015 - 12.2016
Phone Operator
Phone Management
11.2014 - 10.2015
Cashier
Star Pharmacy
04.2013 - 11.2014
Hostess/Receptionist
East Pacific Buffet Restaurant
08.2012 - 10.2013