Winnie Stallings
Aylett,VA
Summary
Personable and dedicated solid team player with upbeat, positive attitude and proven skills in Brand management in multi-site accounts while establishing a rapport with clients. Strong leadership and communication skills. Motivated to maintain client satisfaction and contributes to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses. Seeking a next career step. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
National Director of Customer Experience
Compass Group USA
King William, VA
12.2022 - Current
- National Catering Manager with $8.1 million Events (NFL Draft, NCAA Basketball, MLB, Taylor Swift Era Tour,
54 locations with 42 direct reports - Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
- Developed customized proposals for prospective clients, showcasing unique value proposition offered by catering services.
- Expanded business opportunities through proactive networking with local vendors, venues, and industry professionals.
- Established loyal clientele base through exceptional communication skills, personalized attention to detail, and consistent delivery of outstanding catering experiences.
- Cultivated strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event.
- Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills.
- Ensured compliance with all state regulations regarding food handling, sanitation protocols, permitting requirements, and workplace safety measures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Managed portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Provided expert guidance on industry trends, helping clients make informed decisions about investments in products or services.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Strengthened relationships with key stakeholders, facilitating collaboration and fostering productive work environment.
- Spearheaded organizational change initiatives, streamlining processes and improving operational efficiency.
Northeast Regional Director
Aramark| Lifeworks Capital One Café
Richmond Virginia
06.2019 - Current
- Currently Northeast with $17.1 million in sales in 4 states
- National Catering Manager with $8.1 million Events
- 16 locations with 82 direct reports
- P&L Management
- Budgeting and Forecasting
- Implementing competitive marketing strategy
- Controlling costs to maximize revenue.
- Creating and maintaining supplier relationships
- Reporting on weekly, monthly, and quarterly performance of company
- Mentoring and training Managers and FLA to achieve sales goals
- Identifying problems with staff performance and addressing them
- Developing thorough understanding of company products as well as competing products
- Diagnosing problems while running of business and formulating effective solutions
- Working with department teams to select, evaluate, and approve opportunities for growth in market.
Patient Services Manager
COMPASS/MORRISON
Richmond Virginia
05.2017 - 01.2020
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Enhanced staff performance through regular training and effective communication methods.
- Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
- Improved employee morale by fostering positive work environment that encouraged teamwork and open communication among staff members.
- Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Certificate Trainer
CBOCS
Ashland Virginia
03.2007 - 01.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Tracked attendance and evaluated progress for assigned trainees.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Skills
- Project Manager
- Diversity and Inclusion
- Talent Acquisition
- Outstanding Communication Skills
- P&L Reporting
- KRONOS
- Budgets and Forecasting
- Brand representation
- Microsoft Office
- Training and Onboarding
- Written and verbal communication
- Client Engagement
- Menu development
- Catering revenue budget development
- Inventory Management
- Staff Training and Development
- Recruitment and retention
Timeline
National Director of Customer Experience
Compass Group USA
12.2022 - Current
Northeast Regional Director
Aramark| Lifeworks Capital One Café
06.2019 - Current
Patient Services Manager
COMPASS/MORRISON
05.2017 - 01.2020
Certificate Trainer
CBOCS
03.2007 - 01.2017