Summary
Overview
Work History
Skills
Timeline
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Winnie Stallings

Aylett,VA

Summary

Personable and dedicated solid team player with upbeat, positive attitude and proven skills in Brand management in multi-site accounts while establishing a rapport with clients. Strong leadership and communication skills. Motivated to maintain client satisfaction and contributes to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses. Seeking a next career step. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

National Director of Customer Experience

Compass Group USA
12.2022 - Current
  • National Catering Manager with $8.1 million Events (NFL Draft, NCAA Basketball, MLB, Taylor Swift Era Tour,
    54 locations with 42 direct reports
  • Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates.
  • Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
  • Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
  • Developed customized proposals for prospective clients, showcasing unique value proposition offered by catering services.
  • Expanded business opportunities through proactive networking with local vendors, venues, and industry professionals.
  • Established loyal clientele base through exceptional communication skills, personalized attention to detail, and consistent delivery of outstanding catering experiences.
  • Cultivated strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event.
  • Enhanced team performance by providing comprehensive training and mentoring in customer service, food safety, and presentation skills.
  • Ensured compliance with all state regulations regarding food handling, sanitation protocols, permitting requirements, and workplace safety measures.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Managed portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Provided expert guidance on industry trends, helping clients make informed decisions about investments in products or services.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Strengthened relationships with key stakeholders, facilitating collaboration and fostering productive work environment.
  • Spearheaded organizational change initiatives, streamlining processes and improving operational efficiency.

Northeast Regional Director

Aramark| Lifeworks Capital One Café
06.2019 - Current
  • Currently Northeast with $17.1 million in sales in 4 states
  • National Catering Manager with $8.1 million Events
  • 16 locations with 82 direct reports
  • P&L Management
  • Budgeting and Forecasting
  • Implementing competitive marketing strategy
  • Controlling costs to maximize revenue.
  • Creating and maintaining supplier relationships
  • Reporting on weekly, monthly, and quarterly performance of company
  • Mentoring and training Managers and FLA to achieve sales goals
  • Identifying problems with staff performance and addressing them
  • Developing thorough understanding of company products as well as competing products
  • Diagnosing problems while running of business and formulating effective solutions
  • Working with department teams to select, evaluate, and approve opportunities for growth in market.

Patient Services Manager

COMPASS/MORRISON
05.2017 - 01.2020
  • Streamlined patient flow by optimizing appointment scheduling and resource allocation.
  • Improved patient satisfaction by implementing efficient check-in and scheduling processes.
  • Enhanced staff performance through regular training and effective communication methods.
  • Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
  • Improved employee morale by fostering positive work environment that encouraged teamwork and open communication among staff members.
  • Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
  • Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

Certificate Trainer

CBOCS
03.2007 - 01.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analyzed team performance and identified opportunities for additional training.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.

Skills

  • Project Manager
  • Diversity and Inclusion
  • Talent Acquisition
  • Outstanding Communication Skills
  • P&L Reporting
  • KRONOS
  • Budgets and Forecasting
  • Brand representation
  • Microsoft Office
  • Training and Onboarding
  • Written and verbal communication
  • Client Engagement
  • Menu development
  • Catering revenue budget development
  • Inventory Management
  • Staff Training and Development
  • Recruitment and retention

Timeline

National Director of Customer Experience

Compass Group USA
12.2022 - Current

Northeast Regional Director

Aramark| Lifeworks Capital One Café
06.2019 - Current

Patient Services Manager

COMPASS/MORRISON
05.2017 - 01.2020

Certificate Trainer

CBOCS
03.2007 - 01.2017

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Winnie Stallings