Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winnie Young

Benton,AR

Summary

Forward-thinking professional offering more than 8 years of experience working for differing companies prioritizing tasks and assessing customer needs. Fantastic customer service and clerical skills with training in multiple fields.

Overview

9
9
years of professional experience

Work History

Computer Repair Technician

ProGadget Fix
01.2023 - 12.2023
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Refurbished used computers and technological equipment, saving companies money.

Flooring Installer

Young's Flooring
01.2019 - 03.2020
  • Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
  • Utilized saws, nail guns and routers to safely complete flooring installation projects.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Conducted accurate measurements and calculations to verify proper layout and installation.
  • Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
  • Measured, cut, and installed tack-free strips along baseboards or walls.
  • Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.

Front Desk Attendant/Housekeeping and Laundry Attendant

Baymont By Wyndham
05.2019 - 08.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Front Desk Agent

Degray Lake Resort And State Park
04.2018 - 04.2019
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Helper

Caddo Valley Nursery And Landscaping
07.2017 - 04.2018
  • Followed supervisor instructions to complete tasks on time.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.

Temporary Worker/Front Desk Receptionist

Humane Society Of Saline County
02.2017 - 03.2017
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Answered questions via phone and email
  • Completed intake and discharge for vet services
  • Transported animals to rescues for further placement

Temporary Worker/Optical Sales Associate

Benton Eyecare Clinic
04.2016 - 07.2016
  • Used measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Temporary Worker

Express Employment Professionals
01.2015 - 12.2015
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Organized inventory systematically for easy access.
  • Worked in various jobs such as clerical, optical, serving, and more.

Patient Care Technician

Jefferson Regional Medical Center
10.2014 - 03.2015
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.

Cashier

Salvation Army Thrift Store
07.2014 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Nursing

Southeast Arkansas College
Pine Bluff, AR

High School Diploma -

Star City High School
Star City, AR
05.2010

Skills

  • Hardware and Software Installation
  • Technical Analysis
  • Diagnostics and Repair
  • Mobile Device Repair
  • Supply Stocking
  • Multi-Line Phone Systems
  • Welcoming Guests
  • Customer Needs Assessment
  • Telephone Etiquette
  • Cash Handling
  • Data Entry
  • Teamwork Orientation
  • Decision Making
  • Adjusting Eyewear
  • Administrative Support
  • Technical Support
  • Customer Service
  • Adaptability

Timeline

Computer Repair Technician

ProGadget Fix
01.2023 - 12.2023

Front Desk Attendant/Housekeeping and Laundry Attendant

Baymont By Wyndham
05.2019 - 08.2019

Flooring Installer

Young's Flooring
01.2019 - 03.2020

Front Desk Agent

Degray Lake Resort And State Park
04.2018 - 04.2019

Helper

Caddo Valley Nursery And Landscaping
07.2017 - 04.2018

Temporary Worker/Front Desk Receptionist

Humane Society Of Saline County
02.2017 - 03.2017

Temporary Worker/Optical Sales Associate

Benton Eyecare Clinic
04.2016 - 07.2016

Temporary Worker

Express Employment Professionals
01.2015 - 12.2015

Patient Care Technician

Jefferson Regional Medical Center
10.2014 - 03.2015

Cashier

Salvation Army Thrift Store
07.2014 - 10.2014

Nursing

Southeast Arkansas College

High School Diploma -

Star City High School

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Winnie Young