Winnifredia SAINT FORT
Kissimmee
Summary
Dynamic professional with a strong background in customer service and team supervision, honed at Chick-Fil-A. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in cash handling and safety compliance, consistently achieving operational efficiency and high satisfaction levels. Committed to fostering teamwork and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bowling Attendant
Main Event
Orlando
08.2025 - Current
- Assisted guests with lane assignments, shoe rentals, and game instructions for optimal experience.
- Managed lane reservations to ensure efficient guest flow, reducing wait times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems for transactions including lane rentals and food purchases.
- Maintained cleanliness of bowling area through regular sanitization and lane inspections.
- Collaborated with team members to coordinate special events, ensuring memorable experiences.
- Monitored safety protocols to maintain secure environment for guests and staff.
Sales Associate
AutoZone
Orlando
10.2024 - 09.2025
- Assisted customers with product selection and provided detailed product information.
- Processed sales transactions, managed cash register operations, and handled returns efficiently.
- Maintained store displays and ensured stock levels met customer demand.
- Collaborated with team members to consistently achieve daily sales goals.
- Addressed customer inquiries promptly and resolved issues professionally.
- Trained new associates on store policies, procedures, and cash register operations.
- Conducted regular inventory checks to manage stock levels effectively.
- Promoted store promotions and loyalty programs to enhance customer engagement.
Shift Leader
Chic-Fil-A
Orlando
03.2020 - 09.2024
- Supervised team members during peak service periods to ensure operational efficiency.
- Trained new employees on company policies and customer service protocols.
- Managed inventory levels and restocked supplies throughout shifts as necessary.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted daily safety inspections of equipment and work areas for compliance.
- Fostered a collaborative team environment through effective communication practices.
- Verified cash drawer accuracy during opening and closing procedures.
- Ensured cleanliness of dining areas, restrooms, and kitchens to uphold sanitation standards.
Education
Some College (No Degree) - Business Administration
Valencia College
Orlando, FL08-2022
Some College (No Degree) - Electrical
Florida Technical College
Kissimmee, FL10-2019
High School Diploma -
Juvenat College Sacre-Coeur
Haiti06-2011
Skills
- Lane management
- Customer service
- Point-of-sale operation
- Safety compliance
- Event coordination
- Inventory management
- Cash handling
- Sales processing
- Team supervision
- Training development
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Efficient workflow
- Customer engagement
- Food handling
- Patience and empathy
- POS system operation
- Safety awareness
- Reliability and punctuality
- Cleanliness and hygiene
- Phone etiquette
- Physical strength
- Quick decision making
- Teamwork and collaboration
- Professionalism
- Data entry and multitasking
- Continuous improvement strategies
- Strong work ethic and flexibility
Certification
- General Industry Safety and Health
- 10-hour Occupational safety and health training Course
- Ramset
- Servsafe
Languages
English
Professional
French
Native/ Bilingual
Creole (Haitian)
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Bowling Attendant
Main Event
08.2025 - Current
Sales Associate
AutoZone
10.2024 - 09.2025
Shift Leader
Chic-Fil-A
03.2020 - 09.2024
Some College (No Degree) - Business Administration
Valencia College
Some College (No Degree) - Electrical
Florida Technical College
High School Diploma -
Juvenat College Sacre-Coeur
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