Winona Buckner
Matteson,IL
Overview
32
32
years of professional experience
Work History
Administrator
Department of Human Services
Chicago, Illinois
11.1989 - 06.2021
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Prepared reports on various projects for management review.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Responded promptly to customer complaints in a professional manner.
- Answered incoming calls and responded to customer inquiries.
- Organized client meetings to provide project updates.
- Implemented strategies to take advantage of new opportunities.
- Checked office stock to determine supply levels and maintain inventory.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Assisted in the development of new administrative systems, procedures and policies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted performance evaluations and recommended training programs for staff development.
- Analyzed key performance indicators to identify effective strategies.
- Updated databases with new employee information, job changes and terminations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Provided general administrative support to staff members.
- Compiled data from multiple sources into comprehensive reports for management review.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Provided technical assistance with computer hardware and software issues when needed.
- Implemented filing systems to improve document organization and retrieval.
- Prepared presentations using Microsoft Office Suite applications.
- Designed forms and templates to streamline workflow processes within organization.
- Assessed company operations for compliance with safety standards.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Coordinated meetings, conferences, travel arrangements.
- Ensured compliance with health and safety regulations within the office environment.
- Developed spreadsheets to track project progress, budgets and other related data.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Created presentations with Microsoft PowerPoint for management team members.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Project Management
DePaul University
Chicago, ILSkills
- Resource optimization
- Server performance optimization
- Troubleshooting and diagnosis
- Resource allocation
- Performance monitoring
- MS office
- Staff management
- Conflict resolution
- Email management
- Process improvement
- Goal setting
- Workflow optimization
- Filing system organization
- Project management
- Operations management
- Customer service
- Time management
- Leadership
- Equipment usage tracking
- Work Planning and Prioritization
- New hire onboarding
- Business administration
- Honest and ethical
- Employee supervision
Timeline
Administrator
Department of Human Services
11.1989 - 06.2021
Some College (No Degree) - Project Management
DePaul University