Winona Cooney
Lakeville,MN
Summary
Forward-thinking Process Owner with more than nine years of experience in process design and establishing manufacturing routines. Ready to tackle diverse projects and variable production realities. Carefully manages internal personnel and third-party contractors to produce cohesive and optimized final project results. Committed to reducing completion times, budgetary impacts and success rates.
Overview
27
27
years of professional experience
Work History
Senior Strategy & Process Consultant
Farmers Insurance
04.2021 - 09.2023
- Increased overall company efficiency, providing expert advice on best practices in process management.
- Evaluated software tools to enhance automation capabilities within core business processes, leading to reduced manual labor hours and increased accuracy rates.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Delivered comprehensive training programs on newly introduced processes, ensuring employee understanding and adoption.
- Championed change management efforts, preparing employees for successful transitions during process overhauls.
Claims Technical Administrator
MetLife, Auto & Home Insurance
04.2000 - 04.2021
- Led user acceptance testing efforts to ensure all implemented solutions met established functional requirements.
- Supported the integration of new technologies into existing infrastructure, facilitating seamless transitions and minimal disruptions to workflow.
- Trained staff members on software usage, troubleshooting techniques, and best practices for maintaining a secure computing environment.
- Managed incident response processes effectively by prioritizing resolution activities based on business impact and severity levels.
Bankruptcy Specialist
Arcadia Financial
06.1996 - 04.2000
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Expedited the foreclosure prevention process for clients, conducting thorough evaluations of loan modification alternatives.
- Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.
- Answered telephone calls and email messages to provide guidance and support.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Monitored industry trends and legislative changes impacting the field of bankruptcy law, ensuring continuous improvement in service offerings.
Education
Associate of Science - Legal Assistant
Hamline University
Saint Paul, MN06.1996
High School Diploma -
Southwest High School, Minneapolis, MN
Minneapolis, MN06.1991
Skills
- Software Implementation
- Business Process Analysis
- Process Improvement Strategies
- Workflow Optimization
Timeline
Senior Strategy & Process Consultant
Farmers Insurance
04.2021 - 09.2023
Claims Technical Administrator
MetLife, Auto & Home Insurance
04.2000 - 04.2021
Bankruptcy Specialist
Arcadia Financial
06.1996 - 04.2000
Associate of Science - Legal Assistant
Hamline University
High School Diploma -
Southwest High School, Minneapolis, MN
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