Winona Hall
Harper Woods,MI
Summary
Dynamic Clinical Transformation Specialist with a proven track record at Henry Ford Health, enhancing customer satisfaction through expert problem-solving and effective training programs. Skilled in documentation management and analytical thinking, I successfully championed software adoption, improving workflows and fostering collaboration across departments. Committed to driving performance and achieving project goals.
Knowledgeable [Desired Position] with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Skilled [Type] Specialist focused on maximizing [Description] success through effective use of [Skill], [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
11
11
years of professional experience
Work History
Clinical Transformation Specialist
Henry Ford Health
02.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Practice Transformation Specialist
Ascension Medical Group
09.2016 - 01.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
Software Implementation Consultant
Spine Specialists of Michigan
02.2014 - 09.2016
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Facilitated smooth transitions from legacy systems to new software platforms with minimal disruption to client operations.
- Managed risk assessments during implementations by analyzing potential issues early on in the planning phase.
- Troubleshot complex technical issues, collaborating closely with developers to ensure prompt resolution of problems impacting clients'' business operations.
Education
Associate of Arts - Management And Organizational Development
Spring Arbor University
Spring Arbor, MI06-2026
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Root-cause analysis
- Advanced communication
- Management collaboration
Timeline
Clinical Transformation Specialist
Henry Ford Health
02.2018 - Current
Practice Transformation Specialist
Ascension Medical Group
09.2016 - 01.2018
Software Implementation Consultant
Spine Specialists of Michigan
02.2014 - 09.2016
Associate of Arts - Management And Organizational Development
Spring Arbor University
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