Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Winona Hicks

Leeds,AL

Summary

Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Clerk

Delta Pawn
Birmingham, AL
04.2023 - 07.2024
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Answered customer inquiries via phone and email.
  • Processed customer orders promptly and accurately.
  • Provided excellent customer service to ensure satisfaction.

Medical Assistant

Grandview Medical Center/Trussville
Trussville, AL
10.2014 - 04.2023
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Medical Assistant

Medicine Montclair
Birmingham, AL
04.1992 - 10.2014
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.

Medical Assistant

Seale Harris Clinic
Birmingham, AL
04.1988 - 08.1990
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.

Education

Medical Assistant -

National Education Center
Atlanta
08-1987

GED -

GED, Birmingham, Alabama
01-1981

Skills

  • Research
  • File Maintenance
  • Database entry
  • Bookkeeping
  • Correspondence Writing
  • Cash Management

Affiliations

  • Keeping Busy with Family

Certification

  • CCMA

References

References available upon request.

Timeline

Clerk

Delta Pawn
04.2023 - 07.2024

Medical Assistant

Grandview Medical Center/Trussville
10.2014 - 04.2023

Medical Assistant

Medicine Montclair
04.1992 - 10.2014

Medical Assistant

Seale Harris Clinic
04.1988 - 08.1990

Medical Assistant -

National Education Center

GED -

GED, Birmingham, Alabama

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Winona Hicks