Winona Perkins
Columbus
Summary
Dynamic Patient Access Registration Specialist with extensive experience in healthcare operations, insurance verification, and customer service. Dedicated to enhancing patient satisfaction and financial efficiency. Proven track record of achieving compliance with industry regulations while streamlining processes to improve operational excellence. Committed to leveraging expertise in patient care and healthcare administration to deliver exceptional service and support organizational goals. Eager to contribute to a team focused on elevating the patient experience and optimizing financial
outcomes.
Recognized for Stewardship, Integrity, Learn continuously, Keep it simple, Create solutions, Demonstrate exceptional teamwork, Deliver outstanding service, Expect, embrace and initiate change, Hold myself and others accountable for results.
Overview
14
14
years of professional experience
Work History
Receptionist / Insurance Verification
Tennenbaum & Associates | Office of Forensic Psychology
Patient Access Representative
Nationwide Children's Hospital UC/ED
01.2018 - 10.2023
- Collaborate with patients daily to gather demographic, insurance, and physician information, ensuring streamlined access to essential healthcare services
- Communicate complex medical policies, administrative procedures, and comprehensive healthcare services to patients, enhancing understanding and confidence in services
- Screen patient data to assess insurance eligibility, proactively communicating any discrepancies to patients.
- Demonstrate a professional and positive attitude and problem-solving approach when discussing decisions or policies, fostering a respectful and collaborative work environment
In-Home Caregiver
Home Instead Senior Care
06.2016 - 03.2019
- Delivered compassionate in-home care to clients with diverse health concerns and physical needs
- Monitored client medications meticulously and with 100% accuracy, adhering to prescription and over-the-counter instructions for optimal health outcomes
- Maintained detailed and accurate records of all client visits, incident reports, and emergencies
- Fostered open communication with family members, addressing conditions and concerns promptly
- Acknowledged by both clients and management for consistently building professional, courteous, and trustful relationships in challenging situations
CareWorks Self-Insured, Workers' Compensation
02.2010 - 07.2018
- Managed a comprehensive database of workers' compensation claims
- Improved efficiency by successfully triaging and prioritizing collection matters, resulting in a streamlined and responsive process
- Engaged in effective communication with multiple stakeholders through phone and email, ensuring accurate and timely information.
Education
High School Diploma -
South High School
Columbus, OHSkills
- EPIC, MS Teams, Patient Registration Urgent Care and Emergency Department
- Insurance Verification, Medical Services Administration, Communication Skills, HIPAA, Start of Care Orders, Referral Forms, Verbal Orders, Pre-Signed Orders
- Professional demeanor
- Customer service excellence
- Medical policy communication
- Confidential information safeguarding
- Customer engagement
- Transaction management
- Cultivating collaborative partnerships
- Document organization
Timeline
Patient Access Representative
Nationwide Children's Hospital UC/ED
01.2018 - 10.2023
In-Home Caregiver
Home Instead Senior Care
06.2016 - 03.2019
CareWorks Self-Insured, Workers' Compensation
02.2010 - 07.2018
Receptionist / Insurance Verification
Tennenbaum & Associates | Office of Forensic Psychology
High School Diploma -
South High School