Winona Scherer
Santa Rosa,CA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
27
27
years of professional experience
Work History
Garden Sales Associate
Prickett's Nursery
03.2025 - Current
- Maintained plant health through regular watering and pruning practices.
- Educated customers on proper planting and care techniques to enhance gardening success.
- Organized attractive displays to improve product visibility and accessibility.
- Collaborated with team members to manage inventory levels efficiently.
- Operated tools for potting, transplanting, and landscaping tasks effectively.
- Performed regular maintenance of outdoor garden areas, including weeding and fertilizing.
- Cultivated diverse plant varieties, ensuring optimal growth through effective watering and fertilization techniques.
- Assisted customers with plant selection, providing expert advice on care and maintenance for various species.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
Regional Supervisor, Hospital Based Services
Providence Medical Group
09.2021 - 04.2024
- Supervision of Regional Administrative Coordinator team.
- Oversaw the building and publishing of physician schedules for 8 hospital departments, year-round in Northern California.
- Reviewed and submitted payroll twice monthly for 138 physicians.
- Led regional operations to optimize patient care delivery and enhance service efficiency.
- Mentored and trained staff to ensure compliance with healthcare regulations and organizational standards.
- Formulated and implemented policies, procedures, and processes that met the standards and requirements of Hospital Based Services.
- Answered questions from staff and provides guidance and feedback.
- Communicated and served as a liaison between direct reports, Medical Directors, Provider Relations, CVO, Med Staff.
- Updated and maintained scheduling protocols for Administrative Coordinators.
- Created improvement plans to optimize processes and staff engagement, ensures adherence to established processes.
- Participated in hospital leadership meetings and reported results and performance of my team to Regional HBS Director.
- Hired, coached, mentored, and trained direct report staff.
- Assisted with special projects, attended meetings as required, and maintained good interdepartmental relations.
- Evaluated Administrative Coordinators performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.
- Collaborated with leadership in recruitment and onboarding of locum physicians to assist with open shifts at 6 NorCal Hospitals.
- Able to work collaboratively with multiple health professionals in a busy and complex environment.
- Excellent written and oral communication skills. Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to work independently and as a member of various teams and committees.
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
09.1998 - 08.2021
- Oversaw and performed daily front office family medicine operations, including answering multi-line telephones, and delegated tasks as necessary to maintain efficient workflow.
- Supervised front office operations to ensure efficient patient flow and optimal staff performance.
- Trained and mentored new staff on office protocols and customer service best practices.
- Greeted patients upon arrival, collected co-pays or outstanding balances, verified insurance, provided appropriate forms for patient completion.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Acted as a resource to front staff office for complex issues and problem resolution.
- Managed front office financial transactions accurately, balancing cash daily to prevent discrepancies or errors in accounting records.
- Assisted billing department with unpaid claims and billing discrepancies.
- Obtained prior authorization for specialty referrals, imaging, and medications.
- Prepared and forwarded clinical data and insurance authorizations to specialist, imaging facility, or other.
- Advised patient of referral and prior authorization process based on their insurance. Acted as advocate through referral process.
- Notified patient of insurance approval or denial and assisted with coordinating their specialty/imaging appointments.
- Completed/submitted various type of medical documentation, including EDD, FMLA, and DMV forms.
- Provided support to supervisor in developing and maintaining physician schedules and templates.
- Verified documents and associated records to catch and resolve discrepancies.
- Gathered community resources and coordinated referrals to obtain services.
- Demonstrated strong leadership skills by mentoring junior staff on proper procedures, policies and etiquette involving patients.
- Processed incoming and outgoing medical records requests according to HIPPA guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Verified eligibility and benefits for new patients.
- Trained internal staff members on administrative processes and procedures to facilitate consistent and seamless company operations.
- Developed productive working relationships within the medical community.
- Commended for timeliness and accuracy in all documentation, from initial contact to task completion.
- Worked collaboratively with the team to promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed inventory of office supplies, ensuring availability for daily operations without excess expenditure.
Education
Landscape Design Certificate - Horticulture
Santa Rosa Junior College
Santa Rosa, CA01-2027
Administrative Assistant Certificate - Administrative
Empire College
Santa Rosa, CA07-1998
High School Diploma -
Santa Rosa High
Santa Rosa, CA06-1995
Skills
- Organizational skills
- Customer service
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient intake
- Scheduling appointments
- Eligibility determination
- Data entry proficiency
- Conflict resolution
- Electronic health records
- Process improvement
- Referral coordination
- Team leadership
- Self-motivation
- Communication proficiency
- Documentation review
- Medical terminology
- Time management
- Project leadership
- Confidentiality assurance
- Computer literacy
- Microsoft Office suite
- SharePoint expertise
- Epic systems
- Problem-solving abilities
- Customer loyalty building
- Reliability
Timeline
Garden Sales Associate
Prickett's Nursery
03.2025 - Current
Regional Supervisor, Hospital Based Services
Providence Medical Group
09.2021 - 04.2024
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
09.1998 - 08.2021
Administrative Assistant Certificate - Administrative
Empire College
High School Diploma -
Santa Rosa High
Landscape Design Certificate - Horticulture
Santa Rosa Junior College
Education
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