Summary
Overview
Work History
Education
Skills
Timeline
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Winona Vanden berg

Erin,TN

Summary

Proficient, multi-talented worker with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

8
8
years of professional experience

Work History

Server Trainer

Liberty Park Grill
06.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Homemaker and Mother

Vanden Berg Household
09.2020 - Current
  • Maintained a clean and safe work environment, resulting in a 0% reduction in complaints filed with management and a 100% increase in crew satisfaction
  • Cooked healthy balanced meals daily
  • Cleaned and maintained a boisterous and fun household
  • Taught and cared for two very small humans
  • Budgeted Bi-weekly funds, ensuring on-time bill payments, and speedy grocery orders
  • Cuddled, snuggled, and otherwise comforted upset vertically challenged humans, resulting in a conflict resolution rate of 100%.

Canna 365

03.2019 - 09.2020
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Provided customer service and was involved in training new team members each month
  • Swiftly and successfully resolved conflict resulting in guest satisfaction 100% of the time
  • Maintained and enforced strict, up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and guest satisfaction
  • Warmly greeted new and returning customers, developing relationships resulting in customer loyalty.

Nashville Pain and Wellness

07.2018 - 04.2019
  • Supervised patient medical records, and recorded new results and medications
  • Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
  • Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
  • Received and routed messages or documents to appropriate staff
  • Performed various clerical or administrative functions.

Bookkeeper

T&L Enterprises
05.2016 - 08.2018
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Education

High School Diploma -

TN HISET Program
Clarksville, TN
05.2017

Skills

  • Serving
  • Hospitality
  • Computer literacy
  • Skilled in customer service & conflict resolution
  • Restaurant experience
  • Communication skills
  • Food service
  • Effective Time Management

Timeline

Server Trainer

Liberty Park Grill
06.2022 - Current

Homemaker and Mother

Vanden Berg Household
09.2020 - Current

Canna 365

03.2019 - 09.2020

Nashville Pain and Wellness

07.2018 - 04.2019

Bookkeeper

T&L Enterprises
05.2016 - 08.2018

High School Diploma -

TN HISET Program

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Winona Vanden berg