Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Assessments
Timeline
Generic

Winona Welle

Fargo

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Beertender

JL Beers
02.2021 - 12.2024
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Bartender

Trappers Lounge
10.2021 - 12.2023
  • Upheld strict regulations for safe alcohol service and food safety.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clients by consistently delivering outstanding service and engaging in friendly conversation.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Shift Supervisor

KFC
03.2018 - 04.2021
  • Assists General Manager; handles truck orders for store
  • Enters/receives truck shipments
  • Hand picked by KFC District Manager to assist sister KFC store to coach/train staff covering proper procedures
  • Night shift manager
  • Runs End of Day procedures/locks store up
  • Over two years KFC customer service experience
  • Conducted multiple interviews for candidates covering various positions
  • Handles money/consolidates deposits
  • Drops off deposits/performs change orders for store
  • Open availability to be called in whenever needed
  • Store key holder
  • Nearly perfect attendance
  • Quick learner

Server/Hostess

Rock Taphouse
10.2017 - 03.2018
  • Following a seating chart to sit people
  • Customer service
  • Was a nightly closer
  • Trained other team members

Education

Davies High School
Fargo, ND
06-2017

Skills

  • Food Preparation
  • Food Safety
  • Food Service
  • Kitchen Management Experience
  • Restaurant Management
  • Shift Management
  • Supervising Experience
  • Leadership
  • Restaurant experience
  • Serving
  • Strong work ethic

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • ServSafe, 07/01/20, 07/01/25
  • Food Handler, 11/01/18, 11/01/21

Assessments

  • Cashier Skills, Highly Proficient, 11/01/20, Counting cash, processing transactions, following written procedures, and attending to details.
  • Retail customer service, Highly Proficient, 12/01/20, Comprehending and responding to retail customer needs.
  • Restaurant manager, Familiar, 12/01/20, Managing restaurant staff and meeting customer expectations.
  • Supervisory skills: Motivating & assessing employees, Familiar, 11/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.

Timeline

Bartender

Trappers Lounge
10.2021 - 12.2023

Server/Beertender

JL Beers
02.2021 - 12.2024

Shift Supervisor

KFC
03.2018 - 04.2021

Server/Hostess

Rock Taphouse
10.2017 - 03.2018

Davies High School

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Winona Welle