Winona Wickham
Keller,TX
Summary
Dedicated, service oriented, and degreed Human Resources professional with social work background seeking rewarding career. Extensive HR experience successfully managing a wide array of day-to-day functions and programs while effectively multi-tasking in fast paced environment. Proven ability to provide exceptional support, implement solutions using HR knowledge, sound judgement, and organizational needs, while cultivating collaborative relationships at all levels due to outstanding interpersonal skills. Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
22
22
years of professional experience
Work History
Human Resources Generalist
Texas Association of School Boards, Inc. (TASB)
01.2012 - 01.2022
- Performed day-to-day human resources and operational activities for 500+ employees, all within HRIS and proprietary software, while partnering with division managers, directors and senior leadership
- Managed all aspects of organizational HR programs; wellness, health, safety, trainings, annual events, recognition, mentorship, and various committees including communications, coordination, participation, materials, tracking, revisions
- HRIS continual maintenance, upgrades, reports and presentations to management and leaders across organization
- Ensured compliance with all HR regulations and organization policies and created resource training materials
- Managed payroll, benefits and leave administration
- Provided detailed explanations during new hire orientations and open enrollment
- Leaves included implementation and oversight of FMLA vendor
- Created communications and maintained HR internal site and Learning & Development site
- Main coordinator and contact for quarterly and annual performance management process to ensure timely, fair and effective completion
- Partnered with management on coaching and counseling needed
- Full scale talent management and retention expertise
- Headed implementation of successful new processes with proven outcomes
- Resolved employee needs, grievances and other difficult situation in a sensitive, fair and respectful manner, partnering with legal and leadership when required
- Extensive experience being first line of contact for employee relations and Administered and evaluated exit interviews for all separations
- Created and delivered professional development programs for all employees, managers and leaders on variety of topics, including soft and technical skills, internal operations, and HR subjects
- Prepared financial and operational analysis reports of HR metrics with working knowledge of budgeting, cost estimating and fiscal management principles
- Advised and partnered with managers and employees regarding performance, policies, procedures, misconduct, investigations, attendance, reorganizations, and performance improvement
- Continually maintain knowledge and best practices for all HR needs and attended monthly HR think tanks
Human Resources and Training Specialist
Greater Texas Federal Credit Union
01.2010 - 01.2012
- Assisted HR Director and responsible for development of all new hires, promoted and tenured employees and managers for all departments at multi-site locations
- Administered numerous company-wide rewards and recognition programs, including creative monthly/quarterly/annual contests (in person and remote) to foster employee engagement, team building and encourage increased productivity
- Successfully coordinated and executed themed semi-annual management and executive training conferences
- Strong technical experience developing and maintaining instructional material for internal sites, web-based, and proprietary systems
- LMS (Learning Management System) Administrator
- Provided advice and counsel regarding learning opportunities, requirements, and requests to assist with core competencies, organizational culture, history, and specific performance expectations.
Human Resources Program Specialist
Volt Professional Services at Apple Computers
01.2004 - 01.2008
- Responsible for all onsite HR administrative, management and operational needs
- Maintained HR system database and conducted HR metrics, reports and necessary data to line management and leadership
- Delivered quarterly business reviews with consistently improved performance scores every quarter for three years
- Main point of contact for all employees, managers and leaders on all HR related needs
- Developed recruitment strategies and job fairs to effectively source qualified candidates for various departments within short timeframes
- Provided career coaching and interview techniques to assist employees seeking promotional positions
- Coordinated and managed functions of all new hire process, including compensation benefit packages and new hire orientations, to ensure ample completion of staffing process
- Created and maintained company referral program and database
- Effectively managed and counseled employees on performance, attendance and behavioral issues to ensure quality performance and job satisfaction
- Partnered with team leads to determine promotions, demotions, reassignments, and performance plans
- Strong experience managing HR programs and projects at multi-site locations, with the ability to work independently and within a team environment while managing deliverables
- Executed compensation and benefits programs (compensation planning, salary surveys and analysis, open enrollment, etc.)
- Created and executed numerous company-wide morale campaigns: employee recognition, intra-departmental acknowledgments, annual meetings, team building seminars, employee of the month celebrations, quarterly recognitions, and creative monthly contest with incentive for employee to hit target goals.
Human Resources Specialist & Training Specialist
Supportkids, Inc.
01.2000 - 01.2003
- Served as HR Specialist for approx
- 500 employees to assist HR Manager & Director
- Promoted to HR training specialist to develop and provide HR education to all employees, managers and leaders
- Assisted with recruiting profile, job descriptions and skill sets
- Interviewed incoming staff to determine training needs and provided panel feedback
- Performed and assisted design of compensation including monthly, quarterly, annual performance reviews and incentive for effective wage management
- Established and published training and course materials (departmental manuals, evaluations, surveys, leader guides, legal overviews)
- Developed and executed the first company-wide new hire and staff development training programs for all departments, including classroom training with daily examinations to advance and completion certifications
- Training program increased company production by 10% which resulted in increased revenue
- Nominated elite internal customer representative due to proven ability to listen, give or find answers and solutions.
Technical Trainer / Consultant
Deloitte Government & Public Services
- Successfully trained individuals and groups up to 250 on a variety of subjects (technical systems, new hire orientations, product knowledge, policies, procedures, continuing education, management training, proprietary software and train-the-trainer sessions), using outstanding presentation skills and adult learning techniques.
Education
Bachelor of Science - Applied Sociology emphasis on Social Work & Industrial/Organizational Relations
Texas State University
Skills
- Microsoft Office Suite
- HRIS
- LMS
- OneNote
- Proprietary systems
- Employee Onboarding
- Off-Boarding
- Performance Management Strategies
- Personnel Engagement
- Policies Implementation
- Policy Optimization
- Recruitment Strategies
- Employee Counseling
- New Employee Orientations
- Payroll Processing
- Talent Management
- Manager Coaching and Training
- Performance Management
- Talent Acquisition
- Benefits Administration
- Career Development
- Employee Relations
- Project Management
- Training and Mentoring
- Diversity and Inclusion
- Organizational Development
Affiliations
- Society for Human Resources Management (SHRM)
- American Society for Training & Development (ASTD)
- HR Think Tank
Timeline
Human Resources Generalist
Texas Association of School Boards, Inc. (TASB)
01.2012 - 01.2022
Human Resources and Training Specialist
Greater Texas Federal Credit Union
01.2010 - 01.2012
Human Resources Program Specialist
Volt Professional Services at Apple Computers
01.2004 - 01.2008
Human Resources Specialist & Training Specialist
Supportkids, Inc.
01.2000 - 01.2003
Technical Trainer / Consultant
Deloitte Government & Public Services
Bachelor of Science - Applied Sociology emphasis on Social Work & Industrial/Organizational Relations
Texas State University
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