Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Winsome Smikle

North Lauderdale,Florida

Summary

Professional in retail pharmacy with strong background in medication management, customer service, and inventory control. Skilled in collaborating with team members to ensure accurate dispensing and efficient workflow. Reliable and adaptable, consistently meeting evolving needs of pharmacy environment. Known for strong communication skills and commitment to delivering optimal patient care. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Retail Pharmacy Technician

Publix Pharmacy
06.2008 - Current
  • Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
  • Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
  • Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
  • Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
  • Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
  • Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Billing Auditor, Key Account Manager

Omnicare
05.2007 - 06.2009
  • Streamlined billing procedures by implementing efficient organizational systems and tools.
  • Conducted regular meetings with department managers to review outstanding issues and develop action plans for resolution.
  • Communicated effectively with stakeholders on all aspects of the billing process, ensuring transparency and accountability throughout the organization.
  • Increased customer satisfaction with accurate invoicing, addressing concerns promptly and professionally.

Medical Billing Long Term Care and Assisted Living

First Choice Pharmacy
03.2004 - 05.2007
  • Mentored new nurses on clinical skills, policies, procedures, and best practices for delivering high-quality long-term nursing services.
  • Streamlined documentation processes, maintaining accurate and up-to-date electronic medical records for all patients under my care.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and overall satisfaction within the long-term care setting.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Education

High School Diploma -

Pahokee Middle/Senior High School
Pahokee, FL
06.1991

Skills

  • Insurance Verification
  • Pharmacology knowledge
  • Drug Classification Knowledge
  • Data entry proficiency
  • Pharmaceutical Calculations
  • Prescription Interpretation
  • Problem-solving skills
  • Answering customer questions
  • Prescription Filling
  • Patient education and counseling
  • Insurance Billing
  • Medicare and Medicaid process
  • Processing payments
  • Updating medication histories
  • OTC Recommendations
  • Interpreting orders

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
  • First Aid/CPR/AED Instructor Certification – Red Cross.

Languages

English
Full Professional

Timeline

Retail Pharmacy Technician

Publix Pharmacy
06.2008 - Current

Billing Auditor, Key Account Manager

Omnicare
05.2007 - 06.2009

Medical Billing Long Term Care and Assisted Living

First Choice Pharmacy
03.2004 - 05.2007

High School Diploma -

Pahokee Middle/Senior High School

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Winsome Smikle