WINSOME WILSON QUAYSON
Mesquite,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
34
34
years of professional experience
Work History
DIAMOND COORDINATOR/Guest Service Representative
Hilton Worldwide Holdings Inc
06.2010 - 10.2020
- Answered constant flow of customer calls with minimal wait times
- Booked reservation based on customers needs, such as vacation, business or just weekend getaways
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Cross-trained and backed up other customer service teams including Guest assistance desk and help desk, reservation and the Diamond desk
- Recommended, selected and helped locate and obtain sold out hotels based on customer requests.
Tax Examining Clerk/Tax Examination Assistant/Executive Secretary
Department Of Treasury, IRS
05.1991 - 02.2001
- Handled confidential information in professional manner.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Manufacturing Process Operator
Texas Instruments
06.2002 - 03.2007
Ward Clerk/Critical Care Unit Clerk
Flushing Hospital / New York Hospital
04.1989 - 10.1995
Customer Service Agent
Affiliated Central Alarm Monitoring
09.1991 - 02.2021
Cashier /Catalog Associate
J. C. Penney
05.1987 - 07.1988
Medical Office Manager
National Chiropractic Clinic
03.1987 - 07.1988
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Manhattan06.1995
Registered Medical Assistant, Certification | Registered - undefined
Temple School
02.1989
Skills
- De-escalation Techniques
- Order and Refund Processing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Verbal and Written Communication
- Issue and Complaint Resolution
- Computer Proficiency
- Excellent Attention to Detail
- Administrative and Office Support
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Billing Adjustments and Refunds
- Inbound and Outbound Calling
- Patient and Empathetic
- Team-Oriented and Cooperative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
DIAMOND COORDINATOR/Guest Service Representative
Hilton Worldwide Holdings Inc
06.2010 - 10.2020
Manufacturing Process Operator
Texas Instruments
06.2002 - 03.2007
Customer Service Agent
Affiliated Central Alarm Monitoring
09.1991 - 02.2021
Tax Examining Clerk/Tax Examination Assistant/Executive Secretary
Department Of Treasury, IRS
05.1991 - 02.2001
Ward Clerk/Critical Care Unit Clerk
Flushing Hospital / New York Hospital
04.1989 - 10.1995
Cashier /Catalog Associate
J. C. Penney
05.1987 - 07.1988
Medical Office Manager
National Chiropractic Clinic
03.1987 - 07.1988
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Registered Medical Assistant, Certification | Registered - undefined
Temple School
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