Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Winston Alexzander Crimiel

Fort Worth,TX

Summary

Experienced retail professional with 10+ years in sales and management. Proven track record of accountability with company funds, achieving sales goals, and effectively training and mentoring team members. Adaptable to new systems and product releases. Possess a solid foundation in customer support, conflict resolution, basic troubleshooting, and tech support, enabling me to aid and or resolve issues promptly. Committed to delivering outstanding results, driving revenue growth, and exceeding customer expectations. Seeking a challenging role to leverage my experience and drive success in a dynamic organization.

Overview

17
17
years of professional experience

Work History

Retail Keyholder

UNTUCKit
Fort Worth, TX
06.2023 - Current
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Greeted customers upon entry and assisted them in locating products.
  • Provided feedback to management on customer needs and preferences to improve product offerings.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
  • Assisted in training and helped supervise staff to develop and maintain store revenue, team customer service skills, policies, procedures, and product knowledge.
  • Delegated work to staff, setting priorities and goals.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Google Territory Sales Manager

Mosaic Sales Solutions
03.2021 - 03.2023
  • Enhanced customer satisfaction and increased company profits through strategic selling of priority items daily.
  • Provided in-depth training sessions on both current and upcoming products, and organized special weekly events with manager approval to boost engagement.
  • Responsible for creating and following my own schedule, making necessary changes or add-ons to my locations, and building rapport with colleagues to develop my management and business communication skills.
  • Compiled monthly reports on sales targets, competitive analysis, and company progress within assigned territory.
  • Maintained financial accountability by staying within monthly budget while using company credit card for work-related expenses.
  • Addressed and rectified in-store display malfunctions.

Mobile Manager

Best Buy
07.2012 - 02.2021
  • Managed calls, messages, troubleshooting devices, and providing basic tech support.
  • Addressed and managed policy disputes and customer frustrations promptly.
  • Oversaw and guided associates in mastering work systems and product knowledge.
  • Executed maintenance activities including cleaning, fixing displays, downstocking, and completing planograms.
  • Maintained current knowledge on assigned learning modules, seeking additional resources to broaden expertise in all store areas.

Retail Associate

Academy Sport & Outdoors
06.2008 - 10.2011
  • Provided necessary items to coworkers from their respective departments.
  • Reviewed daily schedule and updated goal board in the morning.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Followed loss prevention strategies, minimizing theft.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.

Education

High School Diploma -

North Crowley High School
06.2010

Skills

  • Proven leadership
  • Building rapport
  • Training and mentoring
  • Proficient in Microsoft Office and Google G Suites
  • Familiar with Windows and MacOS
  • Adaptability to new systems
  • Product knowledge
  • Proficiency in tech support
  • Troubleshooting
  • Resourceful researcher
  • Receptive to feedback
  • Optimistic, fast-paced learner
  • Customer service
  • Conflict resolution
  • Experience with financial accountability
  • Reaching revenue goals and elevating company profits

References

References available upon request.

Timeline

Retail Keyholder

UNTUCKit
06.2023 - Current

Google Territory Sales Manager

Mosaic Sales Solutions
03.2021 - 03.2023

Mobile Manager

Best Buy
07.2012 - 02.2021

Retail Associate

Academy Sport & Outdoors
06.2008 - 10.2011

High School Diploma -

North Crowley High School

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