Winston Bell
Elkins Park,PA
Summary
IT professional with over 15 years of experience in network administration, systems management, and cybersecurity. Proven ability to lead cross-functional teams, manage Office 365 Azure environments, and implement IT strategies aligned with business goals. Adept at enhancing infrastructure performance and securing data through effective risk mitigation and compliance with regulations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Manager
Wedge Medical Center
Philadelphia, PA
09.2012 - 07.2025
- Manage and resolve all IT support requests for the organization while ensuring compliance with IT strategies.
- Collaborate with Managed Service Providers (MSP) to implement security measures and mitigate risks through staff training using Knowbe4 and Kroll Red Canary.
- Lead the migration of MS Office mailboxes and user documents to Azure, OneDrive, and SharePoint.
- Provide desktop and laptop support by diagnosing hardware and software issues, implementing timely solutions.
- Monitor and troubleshoot Dell switches and LAN/wireless connection problems, ensuring system availability.
- Create documentation and presentations for management and the end user community to support IT initiatives.
- Manage ConnectWise RMM for integrated support and assist clients remotely via phone/remote desktop software.
- Collaborate with cybersecurity vendors to monitor and enhance network security against malware incidents.
- Maintain, document, and update company IT inventory, ensuring effective resource management.
- Configure and manage SonicWall firewalls and perform server maintenance, including monitoring Windows servers and hard drive space.
IT Specialist
Wedge Medical Center
Philadelphia, PA
07.2005 - 09.2012
- Maintain and configure network equipment, ensuring optimal performance and security.
- Set up automated scanning for computer viruses and sanitize affected devices to uphold cybersecurity protocols.
- Rebuild computers and laptops as needed, providing hardware support to end users.
- Monitor, troubleshoot, and configure servers for various functions, ensuring reliable operations.
- Set up and manage Microsoft 365 environments, including MFA and conditional access.
- Assist end users with software and hardware issues, providing timely technical support.
- Maintain and configure Active Directory and Microsoft Entra ID to meet organizational demands.
- Deploy backups and troubleshoot issues, ensuring data integrity and availability.
- Resolve network and internet outages by quickly troubleshooting network issues.
- Document all computer events to maintain an accurate record of IT operations.
Education
Bachelor of Science - Computer Information Science
Gwynedd Mercy University
Gwynedd Valley, PAAssociate of Science - Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Network administration
- Cybersecurity oversight
- Active Directory
- SharePoint configuration
- Disaster recovery planning
- Technical issue analysis
- Application support
- Collaboration tools (Teams)
- Cloud computing (Azure)
- Office 365 management
- Microsoft Entra ID
- VPN management
- System upgrades
- Technical support
- IT diagnostics
- IT service management (ITIL)
Certification
- CompTIA A+ certification, New Horizons, King of Prussia
- CompTIA Network+ certification, New Horizons, King of Prussia
Languages
English
Full Professional
Timeline
IT Manager
Wedge Medical Center
09.2012 - 07.2025
IT Specialist
Wedge Medical Center
07.2005 - 09.2012
Associate of Science - Business Administration
Montgomery County Community College
Bachelor of Science - Computer Information Science
Gwynedd Mercy University