Winston Brown
Portland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Regional Oversight Manager
Oregon DHS Stabilization and Crisis Unit
2022.07 - Current
- Execute policies and goals through the management of operations, people, and their work
- Oversee and conduct regional hiring activities
- Provide direct, 24/7 supervision and management of staff, lower-level managers, and/or supervisors of residential group homes
- Organize and assign work activities, evaluate residential group home needs, determine and schedule proper staff coverage, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures
- Oversee scheduling, time reporting, and payroll reports
- Oversee work injury and incident/accident reporting, related procedures, and coordinate return of workers
- Evaluate current business processes and systems, implement procedures and systems to maximize operating efficiency and to establish and maintain controls
- Oversee facility operations, report needed repairs, and environmental/safety modifications
- Maintain fleet and other equipment
- May assist in the preparation of the budget concepts and participate in forecasting additional funds needed for staffing, equipment, materials, and supplies
- Implement and monitor work plans and the budget to achieve goals and performance measures
- Monitor performance against the budget
- Oversee appropriate use and maintenance of individuals’ funds and program cash and credit accounts
- Provide specialized information, analysis, interpretation or application of laws, rules, policies, procedures, or program requirements
- Develop or recommend new laws, rules, policies, or procedures to address emerging trends
- Meet regularly with supervisors or specialized staff to problem-solve or ensure the successful operations of support services
- Review and discuss options for internal or external placement in residential group homes
- Collaborate with county developmental disability programs, the Psychiatric Review Board, legal counsel, or county case managers in determining appropriate placement
- Oversee and facilitate interdisciplinary team meetings to review and assist in the development and implementation of individuals’ goals, behavioral and medical needs, legal status or support, and in executing individual support plans
- Lead and coordinate all licensing review activities to include pre-licensing, licensing, and corrective actions
- Review documentation and records, complete assessments, and respond to plans of improvement to comply with rules and regulations
- Work regularly with community partners, such as county developmental disabilities programs, employment support programs, schools, parents and guardians, advocates, medical professionals, law enforcement, and other residential providers to supported individuals and ensure they have meaningful, healthy, and active lives
- Develop or manage vendor and service contracts
- Track, monitor, and report on contract execution
- The accountabilities and job duties are characteristic of the type and level of work associated with these classes
- Individual positions may do all or some combination of the accountabilities and job duties listed, as well as other related responsibilities.
Mental Health Crisis Clinician-QMHA
Cascadia Behavioral Healthcare, Inc.
2021.08 - Current
- Facilitate emergency, mobile response to individuals experiencing mental health crises across county via providing triage during mental health crisis calls to identify and assess risk factors for harm to self or others
- Maintain professional and calm demeanor while interviewing client to understand current psycho-social state and obtain critical, collateral information, analyze outcomes of various interventions, discuss risks/benefits, and assist in executing the least intrusive and most supportive intervention
- Act on behalf of client to initiate involuntary transport holds for individuals deemed at risk of harm to self-and/or others via adhering to all state and local guidelines
- Collaborate with local law enforcement professionals, community agencies, and service providers to coordinate response to crises via delivering assessment dispositions to treatment providers and emergency departments to facilitate linkage to mental health treatment and other social services
- Respect client rights and responsibilities and demonstrate professional boundaries and ethics via adhering to mandatory abuse reporting laws and HIPAA requirements, documenting within electronic health records (EHR) and ancillary records.
Region Six Crisis Response Supervisor
Department of Social and Health Services-Children Administration
2018.01 - Current
- Coach, teach and mentor 20 social service specialists to successfully apply the DCYF practice model with cultural competency
- Perform quality assurance on staff documentation, case management, and payment initiation
- Assign, prioritize, and review Social Service Specialists' assignments, and provide regular performance evaluations
- Provide guidance on assessing risk, developing permanency plans, counseling children and families, and documenting administrative hearings
- Encourage and mentor staff to actively engage family, extended family, kin, and children in assessing, planning, and service delivery
- Complete all required supervisory documentation within case files and FamLink electronic records
- Consult and advise staff on child abuse, neglect allegations, and investigations
- Hire and train new and existing professional staff on laws, policies, and procedures governing their job assignments
- Provide court testimonies and mentor staff on court testimony preparation
- Ensure staff prepare and provide timely and complete legal documents for court appearances
- Understand and work effectively with tribal governments and associated constituents
- Arrange formal agency training related to specific job assignments and career development
- Train staff in gathering accurate and complete information and making difficult decisions on cases
- Prepare written and verbal reports, documentation, and interagency communications regarding program areas
- Ensure levels of agency intervention match levels of assessed risk to children and consider/apply permanency needs
- Provide relevant support and services for kinship caregivers; employ efficient and effective communication, verbally and written, in English or another language if required.
Area Administrator
DCYF Children's Administration
2019.10 - 2022.07
- Manage office of 63 Social Workers and Administrative professionals to provide clear, prompt direction when handling child safety cases, reducing number of children in out-of-home care by strengthening families and communities to provide safety and wellbeing for children
- Establish and maintain performance metrics for staff to ensure casework management directives comply with all federal, state, and local laws and regulations
- Support QA/CQI activities focused on continuous improvement, including Performance improvement Practices (PIP) strategies and outcomes on a quarterly basis
- Assist in execution of human resources functions for department including recruitment, hiring, and establish and implement SOPs to support organizational structure and proper resource allocation to optimize community engagement and support diverse needs
- Child protective investigations - timely, comprehensive assessments of threats to child safety and development of plans to address safety threats and reduce risks to child safety
- Develop processes and structures to ensure that goals are met for completing initial face to face contacts, completing investigations within time frames, conduct monthly contacts with all children on open cases and closing cases timely
- Manage personnel issues within the section including hiring, training, ensuring productivity, acknowledging good work, supporting staff development and career progression
- Make hiring decisions for secondary reports
- Make hiring recommendations for primary reports and any employment termination recommendation to the appointing authority
- Conduct investigations and initiate personnel actions, following the just cause process and taking disciplinary action as warranted.
Deputy Sheriff Active and Reserve
Washington County Sheriff's Office
2018.01 - 2019.10
- Patrolled assigned areas to follow and promoted policy and procedures within jurisdiction, ensuring department offers and maintains an effective and positive Community Oriented Policing philosophy
- Responded to and resolved difficult and sensitive citizen inquiries and complaints, investigated crimes and accidents, interviewed witnesses, complainants, and victims, and addresses hazardous conditions that endanger public
- Maintained order at public gatherings, apprehend, and arrested criminal suspects and law violators as necessary; follow proper procedures when making arrests, transporting persons, and participating in traffic control activities and accident investigations
- Attended firearms, weapon, and equipment training semiannually to maintain proficiency; exercised reasonable force, to subdue and maintain physical control over violent or uncooperative suspects as applicable by law
- Issue summonses for various violations of municipal ordinances and state laws; performed security checks for businesses and residents.
Placement Desk Supervisor
Department of Social and Health Services-Children Administration
2016.01 - 2018.01
- Supervised 5 Social Service Specialists leading services focused on working with children and families to identify needs and develop plans for services to support safety and well-being of children
- Researched and analyzed available resources to provide child-focused resolutions emphasizing stability by maintaining same school, community, and placing sibling groups whenever possible
- Conducted daily unit conferences to coordinate placement efforts across jurisdiction, reported status to Placement Administrators, and essential parties
- Managed exceptional cost operating budget to facilitate services to families to reintegrate children to return home, improve placement stability, placement planning, resource development and management, and relative support.
Child Protective Investigative Supervisor
Department of Social and Health Services-Children Administration
2014.07 - 2016.01
- Provided support to children and families to identify individual needs and develop a customized plan for services, designed to reduce risk of abuse, find safe alternatives to out-of-home placement, and assure safety and permanency for children in care
- Implemented Planning, Accountability, and Tracking process to ensure Social Service Specialists meet all casework management directives as required by law, policy, and other mandates via maintaining accountability for performance issues in compliance with Collective Bargaining Agreements between State of Washington and Washington Federation of State Employees
- Demonstrated cultural competency to effectively interact with community across cultures, focusing on understanding and respecting diversity including heritage, cultural beliefs and values, communication, and learning styles
- Coach and mentor staff of 6 in executing Child Safety Framework model across all departmental functions and application of SBC model in duties and responsibilities assigned
- Utilized Hamlin to ensure all documentation and payment initiation requirements are met, including accurate formatting for quality assurance processes.
Child Protective Investigative Supervisor
Department of Social and Health Services-Children Administration
2013.07 - 2014.01
- Provided support to children and families to identify individual needs and develop a customized plan for services, designed to reduce risk of abuse, find safe alternatives to out-of-home placement, and assure safety and permanency for children in care
- Implemented Planning, Accountability, and Tracking process to ensure Social Service Specialists meet all casework management directives as required by law, policy, and other mandates via maintaining accountability for performance issues in compliance with Collective Bargaining Agreements between State of Washington and Washington Federation of State Employees
- Demonstrated cultural competency to effectively interact with community across cultures, focusing on understanding and respecting diversity including heritage, cultural beliefs and values, communication, and learning styles
- Coach and mentor staff of 5 in executing Child Safety Framework model across all departmental functions and application of SBC model in duties and responsibilities assigned
- Utilized Hamlin to ensure all documentation and payment initiation requirements are met, including accurate formatting for quality assurance processes.
Education
Bachelor of Science - Criminal Justice Forensic Psychology
Kaplan University
Master of Education - Early Childhood Education
Arizona State University
08.2024
Master of Arts - Criminal Justice
Arizona State University
01.2018
Master of Science - Organizational Leadership
Argosy University
03.2015
Skills
- Leadership
- Criminal Investigations
- Budget Management
- Critical Thinking
- Strategic Planning
- Emotional Intelligence
- Written & Verbal Communication
- Report Writing
- Workplace investigations
- Negotiation
- Domestic Violence Prevention
- Crisis intervention and deescalation
- Case Management
- Courtroom Testimony
- Conflict de-escalation
- Family Case Management
- Psychosocial assessment
- Crisis Assessment
- Client Needs Assessment
- Case Documentation
- Clinical Supervision
- Policy Planning
- Risk Assessment
- Motivational Interviewing
- Data collection and management
- Mandatory Reporting Procedures
- Strengths-based solution-focused therapy
- Cultural Competency
- DSM-IV knowledge
- Child Welfare Expertise
Military Service
- United States Air Force Reserve, Technical Sergeant (Retired), 2011, 2019, Services Operations Manager, Managed field feeding, lodging, mortuary, fitness, MWR events, deployment training ops. Oversees unit fitness program; leads 412 PTLs/workout routines, schedules assessments & updates CC on sq status metrics. Demonstrates safety features/use of $450k worth of cardio and strength/endurance equipment for 17k annual patrons. Conducts daily upkeep of Fitness Center facility/equipment while providing quality customer service to all patrons. Enforces Fitness Center rules IAW AFI 34-266; educates/trains customers on the proper usage of facilities/equipment. Manage $2K food inv; utilizes culinary training/skills to support 3 meal periods daily/produced 25K+ meals annually. Mission essential mortuary team leader; processed remains, honored military traditions. Led mortuary team of 6; processed 4 OSO landslide remains w/in 24 hrsensured adherence to local customs.
- United State Army, Sergeant (Active Duty), 2002, 2006
- United States Marines Corps, CPL (Active Duty), 1998, 2002
Timeline
Regional Oversight Manager
Oregon DHS Stabilization and Crisis Unit
2022.07 - Current
Mental Health Crisis Clinician-QMHA
Cascadia Behavioral Healthcare, Inc.
2021.08 - Current
Area Administrator
DCYF Children's Administration
2019.10 - 2022.07
Region Six Crisis Response Supervisor
Department of Social and Health Services-Children Administration
2018.01 - Current
Deputy Sheriff Active and Reserve
Washington County Sheriff's Office
2018.01 - 2019.10
Placement Desk Supervisor
Department of Social and Health Services-Children Administration
2016.01 - 2018.01
Child Protective Investigative Supervisor
Department of Social and Health Services-Children Administration
2014.07 - 2016.01
Child Protective Investigative Supervisor
Department of Social and Health Services-Children Administration
2013.07 - 2014.01
Bachelor of Science - Criminal Justice Forensic Psychology
Kaplan University
Master of Education - Early Childhood Education
Arizona State University
Master of Arts - Criminal Justice
Arizona State University
Master of Science - Organizational Leadership
Argosy University
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