Winston English
Boynton Beach,FL
Summary
Hardworking and dedicated Technical Support Officer with 10 working years experience in the field of computer network support and troubleshooting. I possess great interpersonal relation skills and the ability to take initiative and provide adequate and effective leadership among peers to achieve organization goals. With a diploma in computer studies and data processing among other subject areas I will be an asset to your company.
Overview
11
11
years of professional experience
Work History
Technical Support Officer II
Statistical Institute of Jamaica
06.2007 - 06.2018
- Assemble, install and configure computer equipment and peripherals such as printers, scanners, network equipments, modems, personal computers, laptops and various types of database software and communication equipment
- Install, configure and update operating systems, applications, antivirus in keeping with international laws and regulations including the copy right act
- Repair, and replace malfunctioning computer devices/equipment in compliance with international standards and manufacturer guidelines
- Provide technical support to staff members by responding to help desk requests/tickets, populate help desk by sharing information and advice on troubleshooting methods with the support team
- Conducts network troubleshooting, installing and configuring network related hardware as directed
- Maintain and update computer inventory database
- Created effective solutions for recurring issues, preventing future occurrences of similar problems.
- Effectively managed priorities while balancing competing demands from internal users.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
- Coordinated hardware upgrades and software patches, ensuring compatibility and seamless integration across systems.
- Maintain communication with Technical Support Specialist and support team to fix complex/challenging technical issues whenever such case arise.
Education
Information Technology
Vector Technology Institute
35a Eastwood Park Road, Kingston03.2009
CXC Subjects -
Institute of Academic Excellence
Kingston, Kingston01.2007
Information Technology (Data Operations) Certificate -
Webster Skills Training Centre
Kingston, Kingston02.2005
CXC Subjects -
St. Mary High School
St. Mary, St. Mary07.2004
Skills
- Windows 10 operating system MAC OS
- Microsoft Office Suite
- Hardware diagnostics
- Customer Service
- Desktop support
- Software Installation
- Technical issues analysis
- Network diagnostics
- Ticket support system management
- Microsoft Outlook
- Application installations
- Data Recovery
- Organizational Skills
- Active Listening
- Troubleshooting Network Issues
- Interpersonal Skills
- Highly Professional
- Customer Communication and Empathy
- Hardware and Software Configuration
- Online Chat Support
- Equipment Repair
- System Configuration
- Equipment Inspection
- Component Replacement
- Supply Management
- Report Preparation
- Technical Documentation
Greeting
Dear Mrs. Stewart;
Body
I am here by applying for the post of Technical Support Officer II at the Statistical Institute of Jamaica.
I intend to bring to your organization an attitude of cooperation, efficiency, discipline, productivity and excellent performance. As a self-motivated individual, I see myself as a highly skilled and an innovative employee who will make a difference if given the opportunity to serve in the capacity of Technical Support Officer II. I am a goal oriented person who is well trained, possess full competence with more than nine (9) years professional working experience in this field.
Enclosed is a copy of my resume, I will be available for an interview at any time most convenient to you.
Regards,
……………………..
Winston English (Mr.)
Personal Information
- Title: Technical Support Officer II
- Date of Birth: 05/16/86
- Nationality: Jamaican
Marital Status
Single
References
- Ms. Jasmine Stewart, Teacher, Webster Memorial Skills Training Centre, 53 Half Way Tree Road, Kingston, Kingston, 10, 364-4985
- Sheryl Jarrett, Customer Relations Manager, Ministry of Youth and Culture, 4-6 Trafalgar Road, Kingston, Kingston, 5, 9787654, 3564787
- Andrew Jones, Senior Statistician, Surveys Division, Statistical Institute of Jamaica, 7 Cecelio Ave, Kingston, Kingston, 10, 876 342-0558
Hobbies and Interests
- Playing cricket
- Reading
- Community Outreach and social activities
- Current and International Affairs
Timeline
Technical Support Officer II
Statistical Institute of Jamaica
06.2007 - 06.2018
Information Technology
Vector Technology Institute
CXC Subjects -
Institute of Academic Excellence
Information Technology (Data Operations) Certificate -
Webster Skills Training Centre
CXC Subjects -
St. Mary High School
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