Winston Joseph
The Bronx,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Family Dollar
Yonkers, NY
01.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Teller
JPMorgan Chase
North Babylon, NY
06.2014 - 06.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified, and handled bank deposits and armored car transactions.
- Educated customers on the use of banking websites and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Managed a minimum of $50,000 daily.
Education
Associate of Science -
Nassau Community College
Skills
- Front-End Skills: HTML, CSS
- Responsive Web Design
- Employee performance evaluations
- Recruiting and interviewing
- Google Drive
- Strategic planning
- Financial Management
- Training
- Process Monitoring
- Cash Drawer Reconciliation
- Account Services
- Cash Supply Orders
- Balance Verification and Reconciliation
- Relationship Building
- Honest and Ethical
- Data Entry
- Analytical Thinking
- Night and Safe Deposit Procedures
- Cash Handling
- Vault Monitoring
- Time Management
- Decision Making
- Staff Scheduling
- Communication and Interpersonal Skills
Timeline
Assistant Manager
Family Dollar
01.2022 - Current
Teller
JPMorgan Chase
06.2014 - 06.2017
Associate of Science -
Nassau Community College