Winston Medley
Sanford,FL
Summary
Adept at maintaining high standards of cleanliness and guest satisfaction, I leveraged skills in chemical handling and effective communication at Harrah's Cherokee Casino Resort. Demonstrated excellence in inventory control and guest relations, significantly enhancing room comfort and hygiene. My proactive approach and attention to detail ensured top-notch service and operational efficiency. Also Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Harrah's Cherokee Casino Resort
01.2023 - 01.2024
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School Diploma -
Harding University High School
Charlotte, NC06.2010
Skills
- Guest Relations
- Sorting and washing laundry
- Dusting furniture
- Vacuuming and sweeping
- Supply Inventory Management
- Customer service-focused
- Chemical Handling
- Cleaning techniques
- Health Standards Compliance
- Quality Control
- Inventory Control
- Attention to Detail
- Written Communication
- Team Collaboration
- Excellent Communication
- Guest Request Response
- Effective Communication
Timeline
Housekeeping Room Attendant
Harrah's Cherokee Casino Resort
01.2023 - 01.2024
High School Diploma -
Harding University High School
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