Summary
Overview
Work History
Education
Skills
References
Hand Radio Enthusiast
Timeline
Generic

Winston Small

Charlotte,NC

Summary

Secure a challenging position in a dynamic environment which offers diverse learning and advancement opportunities. Apply my skills and assets to meet and further organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Facilities Play Maker

TopGolf
07.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Backup Cook/Server /PAR 4 Skill Trainer

Cracker Barrel Old Country Store
03.2004 - 02.2012
  • Prepare food in accordance w/ CBOCS recipes, standards and procedures
  • Ensure correct quality, yield and taste
  • Maintain HACCP to ensure equipment is maintaining product within correct temperature ranges
  • Rotate and Stock freezer and walk-in in order to maintain compliance w/ FIFO procedures
  • Obtain guest order accurately and in a timely fashion
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Customer Service Advocate

Sprint PCS
12.1999 - 10.2003
  • Assist customer w/ billing and equipment issues and new activations
  • Research customer accounts in order to resolve customer inquiries
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Implemented new strategies to reduce average call handling time while maintaining high-quality service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Analyzed customer feedback data to identify areas for improvement in processes and procedures.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Educated customers about [Product or Service] options and processed purchases.
  • Exceeded monthly sales targets, utilizing persuasive communication skills to promote company products or services.
  • Maintained and managed customer files and databases.
  • Provided constructive feedback on team members'' performance, contributing to their professional growth and skill development.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Peer Tutor

NC A&T State University
01.1997 - 05.1999
  • Proficiently communicated techniques for problem solving to fellow students
  • Conferred with course professors to better understand methods and ideas to be communicated
  • Helped fellow students prepare for quizzes and examinations.
  • Assisted other students with homework and provided supplementary instruction.
  • Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Assisted students in improving their grades by offering personalized learning strategies tailored to individual needs.
  • Managed a flexible schedule to accommodate student needs, often providing additional support during peak examination periods.
  • Strengthened academic confidence of peers by providing supportive learning environment.
  • Advised tutees on proper study habits and organizational skills needed for maintaining consistent academic performance levels.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.

Cannon Crew Member

U.S. Army
09.1990 - 09.1993
  • Specialize in ammo transport and storage
  • Perform as a team member in order to maintain howitzer in a constant state of readiness
  • Organize and store of fellow crew members' equipment during field exercises
  • Supported unit training objectives by acting as an expert resource on cannon crew member tasks and responsibilities.
  • Coordinated transportation logistics for artillery pieces during both training exercises and combat operations.
  • Contributed to mission success with timely execution of firing commands in high-pressure situations.
  • Contributed to overall mission success by accurately estimating ammunition requirements and coordinating resupply efforts as needed.
  • Reduced equipment downtime with proactive identification of potential issues before they became critical failures.
  • Promoted a culture of accountability among fellow crew members, emphasizing the importance of attention to detail in all aspects of artillery operations.
  • Aligned team objectives with overarching unit goals through active participation in planning meetings and briefings.

Education

B.S., Electronics and Computer Technology -

NC A&T State University
Greensboro, NC
05.1999

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills

References

References are available on request.

Hand Radio Enthusiast

As someone who has a degree in electronics, manipulating radio waves to further communication with differing peoples is of interest to me.  I also enjoy the challenge that comes with learning new techniques with older technology.  I believe the more we can communicate, the more in common we find we have with our fellow man.

Timeline

Facilities Play Maker

TopGolf
07.2017 - Current

Backup Cook/Server /PAR 4 Skill Trainer

Cracker Barrel Old Country Store
03.2004 - 02.2012

Customer Service Advocate

Sprint PCS
12.1999 - 10.2003

Peer Tutor

NC A&T State University
01.1997 - 05.1999

Cannon Crew Member

U.S. Army
09.1990 - 09.1993

B.S., Electronics and Computer Technology -

NC A&T State University

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Winston Small