Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Winston Zarks

Jersey City

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front and Back Desk Receptionist

Arass Hotel & Business Flats.
12.2016 - 09.2023
  • Business Flats worked as a Full time front office manager , check in formalities, making the Housekeeping and Technical services schedule daily
  • Professional knowledge and giving training in Fidelio, Opera en Resalys incheck systems.
  • Responsibilities in weekends for the entire Hotel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Technical Support Representative

X- FORCE Scaffolding
04.2015 - 11.2016
  • Atlantic scaffolding,X-force scaffolding at Brand infra structure and security services,Bilfinger Xervon -BASF Belgium at locations Keppel-Verolme/ Electrabel ,NUON and Heerema Zwijndrecht in the Netherlands.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Service Technician

Woonstad Rotterdam
01.2011 - 04.2015
  • Customer Service assistant
  • Receiving complaints and/or defects from residents of the rented properties by telephone or in writing, registering these in the repair or nuisance system.
  • Independently calling contractors and instructing them to replace broken doors, glass and other damage. Check for abuses with the local police officer. This is to improve the sense of safety in the neighborhood;

Receptionist

PABO Thomas More And University Of Leiden
11.2009 - 11.2010
  • As a Student Administration Employee/, Activities: Administrative work Loan of laptop projectors and study materials, etc
  • Have repro assignments carried out by facility staff (managing the concierges).
  • Staff the reception/answer the telephone in the evenings when the service desk is closed.

School Concierge

Concordia Primary School Of The Moravians
01.2005 - 01.2007
  • Lower school substitute and after-school care worker.
  • Characteristics: PC skills Office program
  • Playing the piano and giving General Educational Music lessons
  • After school activities as Soccer, Basketball and Chess.

Receptionist and All Round Assistant

Zorgcompas
11.2007 - 09.2009

Answering calls and transferring them.


Placing orders and checking administrative work and after entering the care home for elderly people who cannot live independently.

Education

Language And Hospitality

William Ritfeld College
Paramaribo Suriname

Social Education Teacher 2nd Grade

University of Amsterdam
Amsterdam Netherlands

Language And Hospitality

High School Arthur Hoogendoorn
Suriname Paramaribo

Skills

  • Telephone Skills
  • Mail Handling
  • PC Proficiency
  • Staff Management
  • Customer and Client Relations
  • Verbal and Written Communication
  • Office Equipment Operation
  • Facility Safety
  • Office Administration
  • Reception Desk Management
  • Microsoft Office
  • Visitor Check-In

Certification

  • Area of certification Training - First Aid - Aed Training in the Netherlands
  • Fidelio front office management Training in Belgium
  • Resalys booking system
  • Safety certificate high Voltage training
  • Safety at the train track certificate training in the Netherlands
  • Safety at the Metro track training certificate in the Netherlands
  • Company Fire and rescue training - BHV in the Netherlands
  • See all the reviews as a hospitality professional from websites like Trip advisory and Booking.com for Arass Hotel & Business Flats in Antwerp Belgium

Languages

Dutch
Native or Bilingual
English
Full Professional
Spanish
Elementary
Portuguese
Elementary
German
Limited Working
French
Elementary

Timeline

Front and Back Desk Receptionist

Arass Hotel & Business Flats.
12.2016 - 09.2023

Technical Support Representative

X- FORCE Scaffolding
04.2015 - 11.2016

Service Technician

Woonstad Rotterdam
01.2011 - 04.2015

Receptionist

PABO Thomas More And University Of Leiden
11.2009 - 11.2010

Receptionist and All Round Assistant

Zorgcompas
11.2007 - 09.2009

School Concierge

Concordia Primary School Of The Moravians
01.2005 - 01.2007

Language And Hospitality

William Ritfeld College

Social Education Teacher 2nd Grade

University of Amsterdam

Language And Hospitality

High School Arthur Hoogendoorn
  • Area of certification Training - First Aid - Aed Training in the Netherlands
  • Fidelio front office management Training in Belgium
  • Resalys booking system
  • Safety certificate high Voltage training
  • Safety at the train track certificate training in the Netherlands
  • Safety at the Metro track training certificate in the Netherlands
  • Company Fire and rescue training - BHV in the Netherlands
  • See all the reviews as a hospitality professional from websites like Trip advisory and Booking.com for Arass Hotel & Business Flats in Antwerp Belgium
Winston Zarks