Winta Yohannes
stone mountain,GA
Summary
Detail-oriented and adaptable professional with a strong background in customer service and a passion for technology. Seeking a challenging role to leverage troubleshooting skills, effective communication, and commitment to innovation.
Overview
10
10
years of professional experience
Work History
Operations Specialist
American Enforcement Agency LLC
Atlanta, GA
01.2024 - Current
- Managed scheduling, dispatching, and operational logistics to ensure seamless security services
- Coordinated between clients and security teams, addressing needs promptly and maintaining high client satisfaction
- Monitored compliance with company protocols and regulatory requirements
- Analyzed performance metrics to improve service delivery and efficiency
- Collaborated with leadership to implement strategic operational improvements
Lead server / floor manager
Mary Mac's Tea Room
Atlanta, GA
01.2018 - Current
- Effectively orchestrated schedules and time management for individuals entering and departing
- Welcomed guests, shared the restaurant's history, and ensured a positive experience
- Guided guests through the ordering process, maintained high levels of customer satisfaction
- Collaborated with the team to ensure efficient service and a clean environment
Lead Host
Ladybird Atlanta Grove and Mess Hall
Atlanta, GA
01.2015 - 01.2017
- Managed customer seating, demonstrated patience in handling challenging situations
- Maintained a professional environment, ensuring a positive dining atmosphere
Education
Bachelor of Science - Psychology
GEORGIA STATE UNIVERSITY
DOWNTOWN ATLANTA, GA05-2025
Bachelor of Science - Biology
GEORGIA GWINNETT COLLEGE
LAWRENCEVILLE, GA05-2023
Skills
- Problem Solver
- Attention to detail
- Time Management
- Critical Thinking
Timeline
Operations Specialist
American Enforcement Agency LLC
01.2024 - Current
Lead server / floor manager
Mary Mac's Tea Room
01.2018 - Current
Lead Host
Ladybird Atlanta Grove and Mess Hall
01.2015 - 01.2017
Bachelor of Science - Psychology
GEORGIA STATE UNIVERSITY
Bachelor of Science - Biology
GEORGIA GWINNETT COLLEGE
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