Winter Brown
Chesterfield,VA
Summary
Personable professional with 15+ years of experience in advocacy and career development. Aides colleagues and mentees with navigating career advancement. Strong collaborator who is committed to leading and inspiring individuals to achieve shared goals. Successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Education
Bachelor of Arts - Music Media
Norfolk State University
Norfolk, VAWork History
Case Management Specialist
Capital One
05.2021 - Current
- Manage a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintain accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Develop strong relationships with individuals within, Capital One's enterprise expanding available resources for clients in need of additional support.
- Mentor new and aspiring case managers. Answer questions, offering opportunities to shadow and observe and explaining basic information about department procedures and guidelines.
- Support colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Provide ongoing education to clients about available resources, empowering them to make informed decisions about their finances.
- Provide ongoing education to colleagues about available resources, empowering them to make informed decisions about career advancement.
- Keep up-to-date with industry trends and changes in regulations, adjusting case management strategies as needed to maintain optimal service delivery.
Risk Coordinator
Capital One
10.2017 - 01.2021
- Contributed to the development of risk management frameworks, incorporating best practices principles and aligning with organizational objectives.
- Prepared detailed reports outlining key findings from risk assessments, presenting recommendations for improvement to senior leadership.
- Championed process improvements that resulted in more efficient workflows within the Risk Management department.
Retail Sales Manager
AT&T Mobility
06.2006 - 08.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Long Term Substitute Teacher
Norfolk Public Schools
09.2004 - 06.2005
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
- Organized lesson plans using teaching software for long-term interim assignments.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
- Promoted a growth mindset among students, encouraging perseverance in the face of challenging tasks or setbacks.
- Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.
- Adjusted instructional strategies based on ongoing assessments of student needs and abilities, ensuring optimal learning outcomes for all learners.
- Enhanced classroom management, implementing positive reinforcement techniques to foster a supportive learning environment.
- Incorporated real-life examples into lessons to make complex concepts more relatable and engaging for students.
- Increased class participation through interactive activities and group projects.
Skills
- Client Advocacy
- Client Needs Assessments
- Community Outreach
- Facilitation
- Training Coordination
- Job Development
- Recruiting
- Training and mentoring
Timeline
Case Management Specialist
Capital One
05.2021 - Current
Risk Coordinator
Capital One
10.2017 - 01.2021
Retail Sales Manager
AT&T Mobility
06.2006 - 08.2013
Long Term Substitute Teacher
Norfolk Public Schools
09.2004 - 06.2005
Bachelor of Arts - Music Media
Norfolk State University
Similar Profiles
Amanda LawrenceAmanda Lawrence
Customer Service Coordinator at Capital OneCustomer Service Coordinator at Capital One
Sheena TharpSheena Tharp
Sr.Customer Service Coord. at Capital OneSr.Customer Service Coord. at Capital One
Nichelle SpeightsNichelle Speights
Sr. Advocacy Coordinator at Capital OneSr. Advocacy Coordinator at Capital One