Winter Frazier
Duluth,GA
Summary
Background in logistics administration enhances the ability to manage orders, track shipments, and ensure smooth backend processes, while graphic design skills bring creativity to customer communications and visual presentations. Committed to providing excellent service and seeking a long-term role where strong communication, problem-solving, and organizational skills can contribute to customer satisfaction and company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Honda Financial Services
Alpharetta, Ga
09.2024 - Current
- Provide exceptional customer service for car loan inquiries, payments, and account management, including complex issues like total loss situations.
- Resolve escalated issues efficiently, collaborating with internal teams to ensure customer satisfaction and retention.
- Utilize ASW, CASS, Salesforce, and Gateway to manage accounts, process payments, and track loan status.
- Identify opportunities to improve processes and customer experience, offering feedback to management.
- Use Microsoft Teams for collaboration and meetings and manage email correspondence and scheduling via Outlook.
- Process loan payoffs, refunds, and adjustments in compliance with policies and regulations.
- Offer technical support for customers using Honda Financial Services' online tools.
Customer Accounts Representative
Honda Financial Services
Alpharetta, Ga
05.2024 - 09.2024
- Communicate with customers via phone who have missed or made partial payments, ensuring they understand the importance of staying current on their loan.
- Work with customers to establish reasonable repayment arrangements, offering flexible terms or schedules as appropriate.
- Negotiate settlements or revised payment schedules to make it easier for borrowers to pay off overdue balances.
- Address payment-related issues such as disputed charges, errors in billing, or financial hardship.
- Use Microsoft Teams for collaboration and meetings and manage email correspondence and scheduling via Outlook.
- Utilize ASW, CASS, Salesforce, and Gateway to manage accounts, process payments, and track loan status.
Graphic Designer
Oberon Asscher
Atlanta, Ga
11.2023 - 04.2025
- Directed creative strategy for a streetwear brand project, aligning designs with Oberon Asscher's vision and aesthetic.
- Developed design concepts, mood boards, and visuals for digital campaigns, social media, marketing materials, and packaging.
- Collaborated with marketing, product, and sales teams to create compelling solutions that resonated with the target audience.
- Completed the design process from concept to execution, ensuring timely delivery and adherence to budget.
- Present design concepts to clients, integrating feedback to refine final products.
- Designed custom logos, typography, and visual elements to enhance the brand's luxurious image.
- Stay updated on design trends to maintain a competitive edge in the streetwear market.
- Ensured brand consistency across web, print, and digital platforms to strengthen Oberon Asscher's presence.
Administrative Assistant - Logistics
Mitsubishi Electric
Suwanee, Ga
04.2019 - 11.2023
- Coordinated logistics operations to ensure smooth flow of goods from suppliers to distribution centers.
- Maintained accurate inventory records, tracked shipments, and resolved delivery issues.
- Collaborated with procurement and production teams to ensure timely order fulfillment.
- Prepared administrative documents, including shipment logs, purchase orders, and inventory reports.
- Utilized SAP, Microsoft Office, and Salesforce for tracking orders, managing data, and reporting to management.
- Communicated with suppliers and vendors to ensure accurate and timely delivery.
- Resolved logistical challenges to improve efficiency in transportation and distribution.
- Identified process improvements to enhance operational efficiency and provided feedback to senior management.
Sales Representative
Verizon Wireless
Alpharetta, Ga
09.2018 - 05.2019
- Delivered exceptional customer service by responding to inquiries, addressing concerns, and guiding customers through product and service options to enhance satisfaction and loyalty.
- Operated point-of-sale systems processed financial transactions accurately and ensured cash register balances aligned at end of shifts.
- Consistently met or exceeded individual and team sales goals through effective communication, product knowledge, and solution-based selling.
- Promoted and explained ongoing promotions, trade-in programs, and financing options to boost customer engagement and sales performance.
- Handled daily inventory tasks including Hyla device processing, trade-in scans, and follow-up 5-star calls and emails to ensure customer satisfaction and retention.
- Identified and proposed process improvements to increase efficiency and enhance store operations, providing actionable feedback to management.
Education
AA - Business Administration
Argosy
Atlanta, Georgia01.2018
AA - Photographic Imaging
Art Institute of Atlanta
Atlanta, Georgia01.2015
Skills
- Adobe Suite
- SAP
- CASS
- Microsoft Office
- Salesforce
- Collaboration
- Time management
References
- Husani Spann, Oberon Asscher, (229) 630-0182
- Toni Prater, Mitsubishi Electric, (770) 576-5479
- Kayla Burks, Regal Cinemas, (404) 310-5281
Timeline
Customer Service Representative
Honda Financial Services
09.2024 - Current
Customer Accounts Representative
Honda Financial Services
05.2024 - 09.2024
Graphic Designer
Oberon Asscher
11.2023 - 04.2025
Administrative Assistant - Logistics
Mitsubishi Electric
04.2019 - 11.2023
Sales Representative
Verizon Wireless
09.2018 - 05.2019
AA - Business Administration
Argosy
AA - Photographic Imaging
Art Institute of Atlanta